Geolocation issue

Discus and support Geolocation issue in XBoX on Consoles to solve the problem; Hello, I'm a NOC engineer for an ISP in the UK (brsk AS51809). We periodically get customers advising they're having issues with Xbox Rewards program... Discussion in 'XBoX on Consoles' started by NickCroucher, Jul 14, 2023.

  1. NickCroucher
    NickCroucher Guest

    Geolocation issue


    Hello,

    I'm a NOC engineer for an ISP in the UK (brsk AS51809). We periodically get customers advising they're having issues with Xbox Rewards program saying they're in different countries.

    We have ensured all geolocation data has been applied to RIPE and even added a Geofeed file for location services to use to all our IP ranges (both IPv4 and IPv6).

    We currently have a customer who has a support case open (ref: 7020496190) for this exact issue.

    I've also tried calling Microsoft support on multiple occasions and haven't been able to get any resolution.

    Please can someone reach out to me so we can get this sorted once and for all.

    Thanks,

    Nick

    :)
     
    NickCroucher, Jul 14, 2023
    #1
  2. NickCroucher Win User

    Geolocation issue

    Hi Onyx,

    Thanks for getting back to me.

    Do you know if there is anyone/the right team within Microsoft we can reach out to try and get some info on why this keep reoccurring? I've emailed Microsoft NOC team and I'm yet to get a response.

    Thanks,

    Nick
  3. NickCroucher Win User

    Geolocation issue

    Hi Onyx,

    I've raised a support case with this now, this however is becoming an urgent issue for us as we have had a further customer report the same issue.

    Is there any other ways to contact? I've emailed Microsoft NOC and had no response.

    Any assistance would be greatly appreciated.
  4. Onyx Is Here Win User

    Geolocation issue

    I'm afraid not. Right now though your best path to contact would be via the Rewards Team specifically. Perhaps if you send in the form and explain what's happening they may be inclined to try and respond faster if they're able to.
  5. Onyx Is Here Win User

    Geolocation issue

    Hello NickCroucher, sorry to hear you're having trouble.

    As much as I'd like to help with this I'm afraid that you're posting to the Xbox forums here. If the person you're dealing with has an open case number then they should continue dealing with support via https://support.xbox.com/contact-us.

    However, as this is also a Rewards issue they'd probably be best to send a message to the Rewards Support Team themselves via this link https://support.microsoft.com/en-us/supportrequ...

    They have been busy so please let the person know that it could possibly be a few weeks before they get a response.
  6. AdamKronus Win User

    Xbox Live Gold games are different in other regions

    These geolocation locks prevent certain games from being made available in certain countries.
Thema:

Geolocation issue

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