Genuinely Microsoft has the worst customer support ever... Anyway to contact American...

Hello Orphelius,

We understand your sentiment when contacting customer support and this is not the experience, we wish you to have. We know how critical it is for you to be able to access all your account and we understand that you wanted to contact an American representative for assistance. Here, in Community no one has access to advance tools that live support have.

To ensure you can reach support, you can choose from a list of contact times on the right side of the page by clicking the support contact link: Contact us | Xbox Support

Residents of the United States, for instance, will have contact times in Pacific Time.





You might get in touch with a member of our worldwide live support team upon contacting support. Whereas, we cannot promise that every call you plan using the support link will connect you with an American representative.

Nevertheless, we would like to express our gratitude for your time and we sincerely hope that you will soon be able to speak with the support team.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Do you know of anyway to contact someone at Microsoft/XBOX to address these issues we are having? This is the worst customer support I have ever seen, and i want to express my issues to someone, but have no way to do so currently.

Can you try some troubleshooting steps yourself, to try to circle in the problem of no sound?

How is your console connected to your speakers? Are you connecting the console to a TV directly, or are you using an audio receiver? If you have an audio receiver, can you try connecting the console via optical audio to the receiver instead of HDMI?

Can you try plugging headphones into your controller, and in the settings of the console choose "Microsoft Sonic for headphones" as audio output? Do you hear sound through the headphones?

I'm sorry you had this experience with the xbox support yet in my opinion when gaming is in line gamers become emotional

That being said to post suggestions or opinions:
https://xboxideas.uservoice.com/

I understand that & it is precisely what I am trying to do now, having finally obtained a number that can be dialed from outside the US. I also understand the need for an investigation if I intend to be reimbursed - after all, I could be faking the whole
thing. I would even understand if I am not reimbursed, as I have no grounds to blame XBL for the intrusion (although they could surely have helped mitigate it). My point here is that the whole support procedure for such urgent incidents is ineffective and
absurd. Right now the same person or persons who stole from me could be hacking into other accounts simply because XBL does not assign any urgency to account theft reports, even when they are easily verifiable and coming from a legitimate user. I am not criticizing
the insurance company; I am criticizing the firemen who won't even consider stepping in and helping put out the fire until you have identified yourself beyond any doubt - and during normal business hours, if you please - as owner of the house.