genesis 2 black screens game but all other maps work

xRilonex · May 17, 2022

Every time i try and open up genesis 2 servers or transfer to genesis 2 on ark survival evolved it black screens my game and I get set to my desktop. ( this is also happening to my buddy and our pcs are decent pcs)

:)

Lucas Lauer

Hello, xRilonex. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Maybe there's a bug/glitch with the game since both you and your friend is having the same issue. You can try to contact ARK Support and see if everything is OK with the Genesis servers:

https://support.survivetheark.com/hc/en-us

But if you want we can also try to troubleshoot it. Are you running Windows 10 or 11?

You're running ARK by the Xbox App?

Did you try any troubleshooting step already?

Please answer these questions so I can better assist you.

Terry Lee phelps

I'm having. Issues with my Ark survival 2 It is 25th of February. And it's not showing. The Genesis map and all my other maps that I have played on. It's showing nothing at all. And it keeps logging out of my Xbox and going to the home screen.

scotthuntington

It's just a regular xbox one and I've cleaned it out with compressed air and the xbox is not blocked at all. So when I go to start a single player game in ark survival evolved the genesis dlc the game works all the way till I load in the. My xbox shuts
off and says its overheating. I've tried the non genesis maps they all work for me all other games as well. I've had no luck reaching out to wild card

xTye

The map packs for Black Ops will not work with Black Ops 2 at all. Any current map packs will need to be purchased.

JayWalk2

After the initial loading screen image it goes black, no other menus or anything pops up just a black screen. All other games are working fine.

genesis 2 black screens game but all other maps work