Generation Zero keeps killing my Xbox

Hello None Yuh,

Good day! Thank you for posting in Microsoft Community.

We understand you’re experiencing crashes with Generation Zero. Based on the crash log you’ve provided, it seems like the game is crashing due to an exception code 0xc0000005, which often indicates a memory access violation. This could be due to various reasons such as outdated drivers, interference from other software, or issues within the game itself. Let us check and see what we can do to help resolve your concern.

Here are some general troubleshooting steps you can try:

1. Repair game files:

• Open the Microsoft Xbox App.
  
• Select the title you would like to verify and repair.
  
• Select the ... button next to the play button of your game title and choose Manage.
  
• Select Files, then select Verify and Repair.
  
• You will then receive a pop-up warning you that you will not retain any mods or game saves that are not backed up.
  
• Select Yes to continue, the application will then verify your games files.
  
• You can launch the game once complete.
  

2. Change game settings: Try launching the game in Windowed mode.

3. Reinstall the game: If the issue persists, try uninstalling and reinstalling Generation Zero.

If none of these step's work, we highly suggest trying the troubleshooting steps on this link: Game is crashing or won't load (PC) – generation-zero (generationzero.com). You can also contact the Game Support for further assistance by going to this link: Submit a request – generation-zero (generationzero.com). They may need to further investigate your case and forward this to their backend team to fix the issue.


We hope this helps. If you have any other questions or issues, please let me know. We are always happy to assist you.

Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

The kill count for PP trials only tracks per single playthrough (if you start a new campaign, it resets to zero). Whereas your general Zombie kill count (tracked for purposes of the achievements) does not reset. That's my story and I'm sticking to it.

Hi Mr. B,

Thanks for the update. To make sure if you bought it or got it free, you can always check your

order history. If it was purchased it will be there. As the issue has been figured out, I will go ahead and lock this thread. Feel free if you have any other questions or issues to come back to the forums.

Thanks,

Brad

Hi Universal Mr. B,

The game was free so players could try it a while ago letting people try it that is why you could be getting the error code, asking if you own the game due to you downloading it when it was free at the time.

Yes it was in my main account. I’m suspecting it was downloaded during the free to play fays and I wasn’t paying attention to the fact that it was free to play for a weekend.