Gears of War collection and $10 Microsoft Store gift code

Where did you purchase the game? Purchasing from the Xbox Store grants you the Gears of War legacy collection, while purchasing either with a Paypal account or purchasing from the Microsoft Store will include a $10 gift code.

Please post back the specific details about where/how you purchased so we can help point you in the right direction. Thanks!

Good luck with the MS Store. I've just been told to write a letter to the USA for my complaint!

Hey, Nick! Smwutches is correct about the Microsoft Store purchases. You will need to reach out to the
Microsoft Store Support for the $10 credit. We are unable to assist with those promotions here on the Xbox Forums. Additionally, the Gears Collection
for Xbox 360 is sent out within a month of ordering or redeeming a token for Gears 4. If it hits a month and you still don't have it, please post up a new thread so we can assist you further. Thanks for understanding!

Support will get back to you about the codes, but you would need to contact customer support for microsoftstore.com for the gift code since that offer was through them. The code should be emailed about 10 business days after the game shipped. Keep in mind
that if you are a Rewards member, you will receive 15,000 credits instead of the $10 code.

I pre-ordered Gears of War 4 digitally though the Xbox Live store on 10/9/16. I have not yet received the codes for the Xbox 360 Gears of War Collection. I contacted customer support on 10/13/16 and was told to "wait 24 hours", I contacted customer support
again on 10/15/16 and was told to "Wait 7-10 days." I am contacting again now because I either want a refund or I want the Gears of War collection that I could have gotten on day one if I had of just bought a physical copy of the game from any local retailer.