Gears of War 5 PC INSTALL ISSUE NO ERROR HELPPPPPPP

Jacob TimothyShort · Oct 28, 2019

Environment

- Win10 Pro / 1905 with XGP subscription

Repro Steps

- Start downloading Gears5

- Taking a while, so rebooted a couple times and resume downloaded

- Download completed and got notification toast says "Gears 5 just got installed, check it out"

Symptom

- In start menu, Gears 5 shows up with down arrow icon. More sub-menu only has 2 items (clear list and remove from the list)

- On same start menu item, right click uninstall, doesn't do anything, but removing down arrow icon. (file still exist in my SSD. C:\Program Files\WindowsApps\MSIXVC\1E66A3E7-2F7B-461C-9F46-3EE0AEC64B8C, full 60 Gig space)

- In XBox (Beta) app, Nothing listed under left side of pane, all, installed, queue, nor needs attention section

- In Xbox (beta) app, find gears 5, then installation button shows up, Click the button will cause the windows notification, says got installed.. (gives down arrow icon on start menu, and goes into infinate loop)

- There's nothing in apps & features under settings

- CANNOT even manually delete C:\Program Files\WindowsApps\MSIXVC\1E66A3E7-2F7B-461C-9F46-3EE0AEC64B8C, guessing from the size and file date, I'm quite sure it's Gear 5.

Now, it just taking up 60 Gig of my SSD, can't delete, can't play, can't move, can't reinstall, can't anything.

It's a P1 issue, please, escalate to the dev team.

:)

MattyBush

im having the same issue..

XBF Leo G

Hello MattyBush,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

Jacob TimothyShort

still no solution here either and Microsoft still hasn't gotten back to me it's been too weeks since I received the email confirming they got my message.

Madnicow

I have a similar problem with other games on microsoft store.

After full installation, the game is present in WindowsApps /MSIXVC (for gears5 as 1E66A3E7-2F7B-461C-9F46-3EE0AEC64B8C taking 69 Go) and in WindowsApps (for gears5 as Microsoft.HalifaxBaseGame_1.1.95.0_x64__...) but the game is not present in the library
and when I try to download it again, i get a message saying that the game is downloaded but I can't launch it (i still see the install button instead of the play button).

I just found a solution to finish the installation which works in my case : in the

WindowsApps /MSIXVC, try to delete the E66A3E7-2F7B-461C-9F46-3EE0AEC64B8C.xvs file and then go to the store to download the game again. This time, after a simple check, the installation will end and the play button appears!

But now, i have another problem, the game is present in 2 locations on the disk and i didn't found a way to delete installation files in MSIXVC folder (a process is still running on them)

Jacob TimothyShort

also wanna mention im posting about this again because my problem was never solved and Microsoft never " got back to me "

Gears of War 5 PC INSTALL ISSUE NO ERROR HELPPPPPPP