Gears of War 4 Season Pass Activated/ Airdrop Missing

Hello,

As mentioned in my post, I have already submitted a thread to the official Gears of War forum. I have yet to hear anything back from them yet. As mentioned though, I had gotten partial of my starter airdrop, I received my maps and the vintage jd booster
which was part of activating the season pass. The additional unopened packs where in my store and disappeared when I powered off my console. They have yet to resurface.

On a side note, is the season pass shared with all gamertag on the console, is it console specific or account specific?

Hey there!

Sorry to hear about the troubles. Do you happen to have any additional Gamertags on your Xbox One, or would you happen to be signed in to a different Xbox One console who could have had access to your Gears of War 4 license? The 17 packs will be added to
the first Gamertag to sign into Gears of War 4 with that license. If another gamertag is associated with your home Xbox One console or you have multiple users on the same Xbox, you should ensure the first user who plays Gears of War 4 is the Gamertag you want
your Gear Packs to be awarded to.

As mentioned on
The Coalitions Gears of War 4 Bonus Content post, they will not be able to replace Season Pass Gear Packs which have been claimed by another user on your license. However, if you believe your Season Pass content is missing and the
case above does not apply, please leave a post that thread linked with your Gamertag, what’s missing, and when you first played (please be as specific as possible).

Unfortunately we are unable to further assist here on the Xbox Support forums, as reaching out to the Coalition (as outlined in that post) will be your primary route to have this properly looked at. Please feel free to keep us posted on how it goes!

Season Pass

Appears as DLC under Manage Game: No

Where to find your content: Delivered as Gear Packs in the My Gear Packs menu



The Season Pass entitles you to 17 Gear Packs and the Vintage JD Pack when you first boot the game. It also provides future ownership of all future maps for Private Play, and access to the Developer Playlist when it’s active.



IMPORTANT: The bonus Gear Packs from Season Pass are not shared. If you wish to ensure you get your Season Pass Gear Packs, you must first play the game on the Gamertag that you want to receive the packs.



Why does this not appear in my Downloaded Content for Gears of War 4?

The Season Pass is a license that tells us you own the content. Even if you aren’t seeing it in your downloaded items, you’re good to go provided you bought the Ultimate Edition version of Gears 4 or the Season Pass separately (available from October 11th).



How do I find my content from the Season Pass?

All the Gear Packs from the Season Pass will be available in the Unopened Gear Packs menu. Go to Store, then tab to My Gear Packs to find them. Note that the Starter Airdrop adds 17 Gear Packs to your inventory - you will not have a Starter Airdrop pack to
open.



I haven’t received my Gear Packs for the Season Pass.

The Gear Packs included in the Season Pass can only claimed once per game license. This means that the first person to log on with your game will receive the 17 Gear Packs and Vintage JD Pack.



If another person is assigned with your home console or you have multiple users on the same Xbox, you should ensure the first user who plays Gears of War 4 is the Gamertag you want your Gear Packs to be awarded to. We will not replace Season Pass Gear Packs
which have been claimed by another user on your license.



If you believe your Season Pass content is missing and the case above does not apply, please leave a post
in this thread with your Gamertag, what’s missing, and when you first played (please be as specific as possible).

Hey ! Is there anyone else on the console that may have used the packs? Post back and let me know!

No other profiles exist on my xbox one unfortunately.

Sorry about my previous post, no other profiles exist on my console. I have tried removing my profile from xbox and adding it again as well. My maps show up as installed content on my hdd and in game my season pass is activated. However, as mentioned, my
unopened packs are gone. it is strange since I got the vintage jd opened and the rest are gone after i signed off.