Gears of War 4 account issue

FabianLouwers · Feb 14, 2019

Hello,

A few days ago I decided to play again to Gears of War 4 on PC.

When the game starts, it first says that the account used in the Windows store is different from the one used in the Xbox live account.

Then, I receive another popup saying that it cannot synchronize data in the cloud.

And on the main screen, on the top right it shows that I'm logged with my (Xbox live) account, but unable to connect to services.

I disconnected from my account inside the game, checked the email addresses used in the Windows store, Microsoft account and Xbox live account. And they all match!

I have to say that I changed my email address a few months ago from an unused @msn to my main @gmail address. But everything looks good from my point of view.

I also completely re-installed to game, but it doesn't make any difference.

Did I miss something ?

Has anyone had the same issue ?

Fabian.

:)

XBF Crystal P

Hi there Juvie,

Thanks for reaching out. I'm sorry to hear about the issue with the online server for Gears of War 4.

In reference to the error message seems like the issue is with the Gears of War 4 online server. I recommend reaching out to the

Gears of War 4 Forum support.

Hope this helps.

Teh FireFox

I found this online that can offer some troubleshooting tips for your problem:

Also it seems other players have encountered similar issues, try a hard power cycle for aprox. 3 mins on your modem and router, this will refresh your ISP's DHCP settings on your equipment which could potentially cause issues with handshake connections with
xbox live.

The vast majority of reported Bigelowe errors are due to incorrect account permissions

Xbox Live Gold membership is required to access Gears of War 4’s online features.
Gears of War 4 is rated M for Mature. If your Xbox account settings block M rated titles or online play, you cannot access Gears of War 4’s online features.

Poor internet connection quality due to instability, network speeds or both.

Gears of War 4 does not support low speed or unstable connections. Our minimum requirement for online play is 0.1MB/s upload and download speed, but we recommend at least 0.5MB/s upload and download speed for a stable experience.
Playing Gears of War 4 via a mobile internet (3G/4G) device or tethering may cause Bigelowe. Connecting via mobile internet is not recommended or supported by Gears of War 4.

Some ISPs have issues with communication to ports required for the Gears of War 4 services

Some internet service providers are causing communication issues with the Gears of War 4 services.
We are gathering a list of ISPs for awareness and will publish a list soon.

A known issue where your profile will not load from Gears of War 4 Services

This issue will not impact or corrupt your profile, but will prevent you from accessing Gears of War 4 services (which will result in the BIGELOWE error)
As of the July Update, we can now track most instances of this occurring and unblock your profile as quickly as possible. Please allow up to 5 days to be unblocked.
We are working on a permanent fix for this issue and hope to deploy it in the near future.

A known issue where your profile cannot contact the correct service in Gears of War 4

This issue accounts for roughly 10% of reports. We are working on identifying a solution and fixing this in a future update.

XBF Crystal P

Hi there Cayolargo,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with Gears of War 4 crashing on Windows 10.

I recommend trying the following troubleshooting articles for more assistance:

Try this out and let us know the results.

REN AERO

Dear

Firstly check if you have live Subscription.

Follow these steps:

Full link to troubleshoot:

https://windowsreport.com/fix-gears-of-war-4-0x00000193/

Onyx Is Here

If possible try logging out of your gamertag in the Xbox App on the PC then restart the PC. After that relog your tag into the Xbox App and see if that works. It may be an issue with the email change.

Gears of War 4 account issue