Gears of War 1, 3 XboxPurchaseMismatchedMarketAndLanguage

service request number [Mod Removed]

So I bought the Xbox one in the United States and I also bought gears of war four in the United States. I received for redeem codes for gears of war games, Gears 1, 2, 3, and Judgement.

Gears 2 and Judgement got redeemed, but Gears 1, 3 give error.

It's not going through because of region mismatch.

Error:

"You can't acquire this item in your currently selected language. Change your language region in settings or go to microsoft.com//redeem."

XboxPurchaseMismatchedMarketAndLanguage

Please email me at "[Mod Removed - Please do not post personal information.]", my Microsoft account, if possible. Thanks.

:)

 

You can’t acquire this item in your currently selected language. Change your language region in Sett

Settings or go to microsoft.com//redeem.

XboxPurchaseMismatchedMarketAndLanguage
JIOZFhZAqsEHPjrtvNEnWZ.5
2016/11/30 - 22:10:12 UTC

I did try the other 2 games codes worked flawlessly..2 more just don't... gears of war 2 and judgment ok.. gears 1 and 3 not ok ...

 

What game have you played the most?

Gears of War..... 1, 2 & 3!

 

You bought everything in the US, but are you physically in the US and is your Xbox account set for the US? both of those games are region locked so in order to download the, your account region and physical location have to match and you have to be in a
region where the games are available for download.

 

Yes I am physically in USA. How to check region for my account?

 

I checked my account's region is also USA.

 

Hey there -

Smwutches is right, it sounds like there is a mismatch happening between your physical location and your Xbox Live account region. If your Xbox Live account region does not match your physical location, run your account through the >>migration<<
process and try redeeming the codes again.

Let us know!

 

Thank you Miss Bijoux!! That link fixed my issue. Apparently account was in a different region all along! Thank you