gave all info for creditcard still cannot play on xbox live, get notice that it is not up,...

Discus and support gave all info for creditcard still cannot play on xbox live, get notice that it is not up,... in XBoX Games and Apps to solve the problem; gave all info for creditcard,still cannot play on xbox live, get notice that it is not up, try later......its been two weeks...... Discussion in 'XBoX Games and Apps' started by thomasadams6, Jun 8, 2019.

  1. thomasadams6
    thomasadams6 Guest

    gave all info for creditcard still cannot play on xbox live, get notice that it is not up,...


    gave all info for creditcard,still cannot play on xbox live, get notice that it is not up, try later......its been two weeks...

    :)
     
    thomasadams6, Jun 8, 2019
    #1
  2. Onyx Is Here Win User

    gave all info for creditcard still cannot play on xbox live, get notice that it is not up, try later..... its been two weeks...

    Sorry to hear it. Please log in to
    https://account.microsoft.com/services     to make sure your membership is active. If it is and you still cannot play online try deleting your gamertag from the console then redownload it.

    If you still have trouble or the membership is not listed on your account please contact Xbox Live Support for more assistance.
    https://support.xbox.com/contact-us
  3. WorthSkydiver7 Win User

    gave all info for creditcard still cannot play on xbox live, get notice that it is not up, try later..... its been two weeks...

    Hi

    You need to make sure that you do not have any pending payments and you have to have a debit card/credit card that is accepted by the portal. Here you can find out how and what is accepted Manage
    payments and acceptable cards
  4. XBF Amber M Win User

    gave all info for creditcard still cannot play on xbox live, get notice that it is not up, try later..... its been two weeks...

    Hi Thomas,

    Thanks for reaching out to us in the forums for this issue with your Xbox Live Gold subscription. As previously recommended by our Ambassadors, in this case it would be best to
    request a call back from Xbox Support directly to have them look into the matter and further assist you. Sadly, we here on the forums lack the necessary tools to directly assist
    with any billing or subscription issues. Adding and removing your profile may also help out; however, if it doesn't, then you should contact Support.

    Try this:

    Log into
    Support.Xbox.com

    Scroll down, Click Contact Us

    • Step 1: Click choose a Category- Xbox One,
    • Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
    • Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options

      Click Request a Call from Support

    This will help schedule a call back from Customer Support. Once they call back, explain what has happened and they'll be able to get you and the subscription sorted out.

    I hope that this helps a bit more and please let us know the results.
  5. denis97g Win User

    gave all info for creditcard still cannot play on xbox live, get notice that it is not up, try later..... its been two weeks...

  6. Mr vd Gun Win User

    Can't buy microsoft points. "Can't authorize the selected payment option."

    I have removed all the creditcards/paypal accounts except for creditcard B. That is the creditcard I've always used, and I'm still using it for Xbox LIVE and Call of Duty Elite.

    It still doesn't work.
Thema:

gave all info for creditcard still cannot play on xbox live, get notice that it is not up,...

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