Garanti sorgulama [Translation-Warranty Inquiry]

KadirTerzioglu · Jun 10, 2019

Merhaba, 2.el Xbox one Elite controller aldım. Garanti durumu sorgulamak istiyorum. Konsolum yok. Pc de kullanıyorum.

Teşekkürler.

[Translation-Hi, I bought the Xbox one Elite controller on the 2nd hand. I want to question the warranty situation. I don't have a console. I'm also using a Pc.

Thanks.]

:)

XBF Diego M

Hi Kadir,

Thank you for posting on the Xbox forums. You can check a controller's warranty by entering in the serial number by going to the following link, https://support.xbox.com/xbox-one/controllers/controller-warranty

You can also always contact Xbox customer support to help you with warranty information:

Contact us here
Select Xbox One
Select See other options
Select Payment & billing under Account management
Select show contact options and go to step 4
Select request a call from support if available or there should be a number for you to call

I hope this helps!

Niko1664

Hi G.PAUKI, Ihr Controller scheint ernsthafte Probleme mit seinem Remote-Verbindungssystem zu haben. Wenn für diejenigen, für die eine Garantie
besteht, noch eine Garantie besteht, wenden Sie sich an diese, um einen Austausch durchzuführen. Andernfalls wenden Sie sich an Microsoft, wenn die Garantie für Microsoft besteht die Support-Seite (https://support.xbox.com/), um einen Austausch oder eine Reparatur
anzufordern.

Grüße.

[Translation-Hi G.PAUKI, your controller seems to have serious problems with its remote connection system. If there is still a warranty for those who have a warranty, contact them to perform an exchange. Otherwise, if you are under warranty with
Microsoft, contact the support page (https://support.xbox.com/) to request an exchange or repair.

Greetings.]

XBF Felixx P

Hello
ChocRaven!

Thanks for reaching out to Xbox forums support

I would suggest contacting Xbox Support by phone or chat to see if your Elite controller is available for replacement.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

If it is available for replacement, you will need to cover the cost for shipping to the repair center

Only send in the controller... Do not send in the parts / accessories.

I hope this helps a bit more.

Felix

Xbox forums support

{Parity}

All you have to send is the controller. Keep in mind that is must still be under warranty or there are no repair options.

XBF Brad A

Hi Arda,

Thanks for reaching out to the forums. We understand you have question on a repair. In all repairs it can take 14-21 days normally. In the current circumstances this could be even longer. We recommend request a call from support. They will be able to go
over the repair with you to find out what is going on.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Garanti sorgulama [Translation-Warranty Inquiry]