Gaming support related

Soumyadeep Ghorui · Feb 21, 2025

I have a question why different gaming companies like Ubisoft, rockstar , rockstar , epic games need dxdiag or msinfo32 details and even nvidia and amd maybe require it. I know that are related to hardware but any technical related. Is it safe is share via official channel

:)

Alvaro A-

You are always welcome in this community, Soumyadeep!

Alvaro A-

Hi Soumyadeep,

Thank you for posting in Microsoft Xbox Community. I understand that you have concerns when sharing your DXDIAG or MSinfo32 to support channels. The information that can be obtained from these resources does not contain personal information so it's safe to be shared to those channels.

By giving them a thorough picture of your system's components and settings, these tools enable them to diagnose technical issues more efficiently and promptly spot possible issues with drivers, compatibility, or system settings. They also give them detailed information about the hardware and software configuration of your computer.

Regards,

Alvaro

XBF Zineb F

For in-game related issues, it's best to get in touch with the developer of the game's customer support.

bowski477

This forum is for support related issues. Are you having a problem with the game?

M3tal Daz3

For in-game issues , not related to xbox live service, just contact the game developers in their support forums.

Gaming support related