Gaming headset Microphone not working or not detecting

Timjackson778 · Feb 3, 2024

Microphone not working or detecting

Brought a new headset called the razer blackshark v2 X that has a 3.5mm jack connectivity the audio work just fine but mic does not, discord isn't detecting any input or so does any mic test websites. I tried all the basic stuff like checking if the 3.5mm jack is in my laptop probably and blowing in the laptop 3.5mm for dust and stuff the mic work just fine on my ipad so the mic isn't broken so it has to be a laptop/windows problem I already tried updating and reinstalling drivers and and mic privacy settings is already turn on and the mic level is already at 100 additional information is my laptop only has one 3.5mm jack port what else can I do I need help

:)

Coolarj10

Okay, I just discovered an issue:

The Xbox Stereo Headset's microphone does NOT work when connected via a USB hub, even if it's the only device attached to the USB hub. The microphone is detected, but it does not detect any sound in the volume meter.

As soon as I plug my Xbox One controller directly into the Surface Pro 2, the microphone immediately detects sound.

Rodrigo Oliver

Hi Timjackson778, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you installed the Razer Synapse app?

https://mysupport.razer.com/app/answers/detail/a_id/3540

If it still does not work, please, contact Razer Support:

https://mysupport.razer.com/app/warranty-support

JaredPeltier

Headset not being detected. Line through microphone shown in top right corner

XBF Javier R

Hello Jared,

We thank you for updating us about the situation, but would like to clarify what is meant exactly by your headset not working?

Are you experiencing audio quality/performance errors? Is the headset no longer being detected through the controller, and if so, have you attempted using a different Xbox One controller?

Would you happen to be seeing a microphone with a line through it on the top right corner of your Xbox One home screen? A line through the microphone indicates that the microphone is not being detected, or in some cases,
that the headset is not being detected. To test this, you can try the headset with another controller if available, or you may also try a different headset with the same controller if available.

This will more than likely deal with the audio jack at the bottom of the controller, and we recommend attempting to follow our Xbox One
Chat Headset troubleshooting support article as it provides steps to assist with headset detection in general.

Try this out for us and then let us know the results.

Best wishes!

LK Guardian

Hi, thanks for your response.

I am using the Turtle Beach Ear Force Recon 30X Chat Communicator Gaming Headset.

[IMG]

I have never tried this setup before using the Xbox App, but feel it should work as every other aspect of my computer can detect and use the headset speaker and microphone. It is only the Xbox App that cannot find the microphone on this headset.

I am trying to use the headset on my computer exactly like it would be used on the Xbox One, through the 3.5mm jack. There is no reason this should not work because my computer finds the microphone just fine.

Gaming headset Microphone not working or not detecting