Gaming Graphics issue

Hi,

Judging by the image above it's a hardware issue with the console. Your console's CPU/GPU is failing it has nothing to do with Internet connection.

Do you have your console in a well ventilated location? Extreme heat can also cause these types of graphical anomalies to manifest on screen.

Turn off your console and disconnect it from the mains supply. Allow the machine cool for at least 20 minutes. Make sure the console is well ventilated, do not cover the top or rear of the machine.

If this doesn't help, your console will need a service.

Hi StMichel

Thanks for your response.

The television I am using is a Samsung F5005 (www.samsung.com/.../UE46F5005AKXXE)

I have tried with another hdmi cable and on another television, both with the same result I am afraid.

The positioning follows the guidelines.

I noticed the glitch the first time just hours after unboxing it. It reproduces steadily at the same locations/situations in the game, independent of how long time the xbox have been turned on.

How should I proceed with this? Should it be send in for repair?

Hi there Pilus!

Sorry to hear about the issues with graphics. Can you tell me what television you are using? Also have you tried switching HDMI cables? How is the positioning of your Xbox One Console as well? Does it follow the placement rules and options like it explains
on the Xbox One Positioning page?

Why am I asking about positioning?

• Heat can cause the system to become overheated, the Xbox One can get damaged if ventilation is not happening where it needs to happen.
  

Is this happening on any other televisions? I'd recommend trying this out on other televisions or the games on separate consoles so we can find out where the issue really is.

Let me know your status once you return!

Hey there Pilus, are you using digital games or discs? If you are using digital games, it may be an issue with your GPU inside of your Xbox One.

If you're using discs can you try giving them a wipe with a piece of clean cloth?