Games with gold 10 hour challenge

vincentfr1908 · Mar 2, 2018

hello, i got a answer from you at my last post, it says that i played 1 hour 14 minutes with world of van helsing: deathtrap, but the games with gold version is the incredible adventures of van helsing and according to my statistics in my Xbox it says 11
hours.

:)

vincentfr1908 · Mar 2, 2018

10 hour gold games for 3 months

Hello, i did the challenge for playing the games with gold for 3 months in a row, each 10 hour but i didnt get the 100 gems.

I played warhammer, van helsing and shadow warrior each 10 hour within the month they entered games with gold.

Can you please check if i did something wrong?

bruttemalattie · Mar 2, 2018

challenge gold dust

hi staff,

my gamertag is and the challenge gold dust not unlocked. I'm sure I'm playing more plus 10 hour for games(see on my games statistics ).Please make a check and solving.

vincentfr1908 · Mar 4, 2018

I did complete the challenge but you checked the wrong van helsing game.

Please fix this.

XBLRewards8 · Mar 5, 2018

Hello vincentfr1908,

Apologies for the confusion. A Games with Gold title from January last year was Van Helsing: Deathtrap. We can confirm that the title from January 2018 was The Incredible Adventures of Van Helsing, and that your playtime for that title was enough for that
month. We have escalated this issue to another team to investigate. Once they inform us on why this offer has not yet completed, we will update this thread. Apologies for the inconvenience.

vincentfr1908 · Mar 5, 2018

Hello ,

Apologies for the confusion. A Games with Gold title from January last year was Van Helsing: Deathtrap. We can confirm that the title from January 2018 was The Incredible Adventures of Van Helsing, and that your playtime for that title was enough for that
month. We have escalated this issue to another team to investigate. Once they inform us on why this offer has not yet completed, we will update this thread. Apologies for the inconvenience.
Click to expand...

Oké thank you very much!

Hope to see my gems soon.

XBLRewards8 · Nov 3, 2018

Hello vincentfr1908,

Apologies for the delay. We can confirm that a resolution that was deployed has fixed this issue, and this perk is now pending for you to claim on your MyRewards page.

vincentfr1908

Hello ,

Apologies for the confusion. A Games with Gold title from January last year was Van Helsing: Deathtrap. We can confirm that the title from January 2018 was The Incredible Adventures of Van Helsing, and that your playtime for that title was enough for that
month. We have escalated this issue to another team to investigate. Once they inform us on why this offer has not yet completed, we will update this thread. Apologies for the inconvenience.

Oké thank you very much!

Hope to see my gems soon.

XBLRewards8

Hello vincentfr1908,

Apologies for the confusion. A Games with Gold title from January last year was Van Helsing: Deathtrap. We can confirm that the title from January 2018 was The Incredible Adventures of Van Helsing, and that your playtime for that title was enough for that
month. We have escalated this issue to another team to investigate. Once they inform us on why this offer has not yet completed, we will update this thread. Apologies for the inconvenience.

vincentfr1908

I did complete the challenge but you checked the wrong van helsing game.

Please fix this.

XBLRewards8

Hello vincentfr1908,

Apologies for the delay. We can confirm that a resolution that was deployed has fixed this issue, and this perk is now pending for you to claim on your MyRewards page.

Kedi-A20BD55E-D0B4-4

December:

Back to the Future - 15 hours 10 minutes (a little bit of that may have been in January)

Child of Eden (game time tracker isn't available for 360 games, but I played game to completion)

Marlow Briggs (game time tracker isn't available for 360 games, but I played game to completion)

January:

Zombi -10 hours 8 minutes

Army of Two (game time tracker isn't available for 360 games, but I played game to completion)

February:

Shadow Warrior -12 hours 47 minutes

Games with gold 10 hour challenge