games will no longer load

AlexMcWhinnie · Aug 28, 2019

I have been playing games through the Xbox app, then I took a break for about 3 days. I returned to the app and attempted to launch a game, but games will not launch, even games I have played already.

I have followed the procedures listed in the FAQ's tried to launch game from start menu, attempted to repair the game through the app settings, and then I uninstalled the game, which was suggested. But after I uninstalled the game, I can no longer install it,
so great advice.

Navigating this website is a nightmare, I attempted to use the AI chat but none of the prompts took me in the right direction and it eventually just dead ended.

Ive uninstalled the xbox app, the games, reset every thing, my computer is up to date. Nothing has changed in 3 days

:)

AlexMcWhinnie

fixed the offline problem, still have the 1st problem. still not loading when it drops out the app is closed

jediknightanon

Hey there AlexMcWhinnie, have you tried a full power cycle? I would also make sure to check that your xbox is set to your home xbox on
your account.

AlexMcWhinnie

nope nothing when loading ark or gears of war. when i tried to play state of decay it would say i was not the correct user. Did all those troubleshoot things last night, no luck

Nathan Roberts (Sunk

Hey there, AlexMcWhinnie

Please can you tell me if you get an error when your trying to install the game?

Can you go to https://account.microsoft.com and sign into your account. Then navigate to Service and Subscriptions.

Is the Game pass subscription still active?

Regards,

SwiftHome

I have the most updated version of the app as of today, but when I open the app it just hangs at the purple start screen with the white dots spinning in circles. It worked as of yesterday morning but all yesterday afternoon and today it has been broken.

games will no longer load