Games stuck on "checking for updates"

Discus and support Games stuck on "checking for updates" in XBoX on Consoles to solve the problem; I've tried everything I can find online about this issue. I've hard reset, power cycled, unplugged headsets, restarted everything, reset the router,... Discussion in 'XBoX on Consoles' started by DJ Worldwide, Sep 10, 2022.

  1. DJ Worldwide
    DJ Worldwide Guest

    Games stuck on "checking for updates"


    I've tried everything I can find online about this issue. I've hard reset, power cycled, unplugged headsets, restarted everything, reset the router, checked router settings, confirmed NAT on Open, reset Mac address, tried different DNS, tried toggling between QoS settings, signed out of accounts, deleted profile and reentered everything. It gets past the "checking for updates window" when I use my phone's hotspot and on different networks at my friends place but not on my wifi. When I test the network it says everything is good to go but always gets stuck loading the game at "checking for updates." It is so frustrating, any help would be great thanks!

    :)
     
    DJ Worldwide, Sep 10, 2022
    #1
  2. JosefLBohorquez Win User

    Games stuck on "checking for updates"

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite This DJ

    You already tried a lot of things, and as you said it seems that's an issue with your current ISP provider.

    I can advise you couple things more to try:

    A. If possible, try connecting the console via cable if you tried only via wifi to see how it goes

    B. Try closing and re-opening the ports required for the Xbox live network in your router settings:

    Port 88 (UDP)
    Port 3074 (UDP and TCP)
    Port 53 (UDP and TCP)
    Port 80 (TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port 4500 (UDP)

    C. Perform an offline update for your console. In that way Xbox system will be installed from scratch.
    For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

    https://support.xbox.com/en-US/help/hardware-ne... Perform

    D. If the extra options doesn't work you may need to ask to your ISP one of the next things:
    1. See if they can assign an static IP for your Xbox Console

    2. Ask them to assign you a completely different IP address for your router, in case the current is the one causing the issue

    3. Ask them to give you a different router (brand and model)
  3. rokups Win User

    Games stuck on "checking for updates"

    I have same problem. This started yesterday. In addition to updating failure, i can not start games either. Normally i use my ISPs DNS, but i set up a local DNS server just to see where xbox is connecting. I checked addresses i gathered - none of them are blocked by my ISP and are reachable from my PC. I also have working UPnP so port blocking should not be an issue.

    A workaround in my case is also to use phone as hotspot, launch a game and then switch back to wired connection.

    Issue seems to be outside of our local networks. I have few hypothesis:

    1. ISP is blocking something. The fact that all addresses xbox tries to contact are reachable makes this not very likely.

    2. Xbox network is denying us access for some reason. I think this is a little more plausible, because xbox servers are reachable, so failure happens somewhere after connecting to them. Maybe access is denied because of our IP addresses? Although mine did not change in a long while. I believe in my case failure happens after connecting to device.auth.xboxlive.com, as that is last and only address that shows up in the log of my local DNS server when i try to start a game and fail.

    Note that when i go to network settings and select network check option - xbox recognizes itself as being online. Be great if someone could look specifically into our accounts and see if they are blocked/flagged somewhere, which would deny us connecting successfully.
  4. CarTzy Win User

    xbox game pass stuck at checking for updates

    Hello Suthon Changsalak,

    Thank you for your response.

    Kindly perform the following steps and let us know if this helps.

    Delete Temp Files

    • Click Start and click Settings.
    • Select System.
    • Select Storage.
    • Select This PC.
    • Click Temporary files.
    • Choose Temporary files.
    • Click Remove files.

    Troubleshoot Store Apps

    Fix problems with apps from Microsoft Store - Microsoft Support

    Get Updates for Store and Games

    Get updates for apps and games in Microsoft Store - Microsoft Support

    Perform Clean Boot

    How to perform a clean boot in Windows - Microsoft Support

    Run the SFC /SCANNOW command

    Open Command Prompt(Admin)

    Type the command below.

    [table][tr]
    sfc /scannow
    [/tr][/table]
    Wait for the scan to complete.

    If there's no errors, you can close the console now.

    If it doesn't help, do a Component Store repair with this command:

    [table][tr]
    dism /Online /Cleanup-Image /RestoreHealth
    [/tr][/table]
    Restart the computer and run scan again.

    [table][tr]
    sfc /scannow
    [/tr][/table]

    Re-register Microsoft Store


    Search for PowerShell and run it as an administrator

    enter the command below

    [table][tr]
    "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
    [/tr][/table]
  5. CarTzy Win User

    xbox game pass stuck at checking for updates

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
  6. Jay (Vijayasimha BR) Win User

    xbox game pass stuck at checking for updates

    I have some extra PCs that I don't use regularly, but I open them from storage once every few months, just to keep them updated. That is when I see stuff like this.

    1. Usually, simply going to the Windows Store and hitting "Update All" will update Xbox App and all Xbox related services.

    1. Occasionally, making sure your windows is FULLY UPDATED (and this can take many, many hours or even days if you haven't been doing it) and also many many restarts, helps.

    These two steps have solved every time Xbox game pass gets stuck for me, for the last 5 or so years. If this does not work, I usually take the nuclear option and simply reset the computer and start over. I know this is extreme, but, I just go for it.
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Games stuck on "checking for updates"

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