Games stuck on "checking for updates"

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite This DJ

You already tried a lot of things, and as you said it seems that's an issue with your current ISP provider.

I can advise you couple things more to try:

A. If possible, try connecting the console via cable if you tried only via wifi to see how it goes

B. Try closing and re-opening the ports required for the Xbox live network in your router settings:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

C. Perform an offline update for your console. In that way Xbox system will be installed from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/en-US/help/hardware-ne... Perform

D. If the extra options doesn't work you may need to ask to your ISP one of the next things:
1. See if they can assign an static IP for your Xbox Console

2. Ask them to assign you a completely different IP address for your router, in case the current is the one causing the issue

3. Ask them to give you a different router (brand and model)

I have same problem. This started yesterday. In addition to updating failure, i can not start games either. Normally i use my ISPs DNS, but i set up a local DNS server just to see where xbox is connecting. I checked addresses i gathered - none of them are blocked by my ISP and are reachable from my PC. I also have working UPnP so port blocking should not be an issue.

A workaround in my case is also to use phone as hotspot, launch a game and then switch back to wired connection.

Issue seems to be outside of our local networks. I have few hypothesis:

1. ISP is blocking something. The fact that all addresses xbox tries to contact are reachable makes this not very likely.

2. Xbox network is denying us access for some reason. I think this is a little more plausible, because xbox servers are reachable, so failure happens somewhere after connecting to them. Maybe access is denied because of our IP addresses? Although mine did not change in a long while. I believe in my case failure happens after connecting to device.auth.xboxlive.com, as that is last and only address that shows up in the log of my local DNS server when i try to start a game and fail.

Note that when i go to network settings and select network check option - xbox recognizes itself as being online. Be great if someone could look specifically into our accounts and see if they are blocked/flagged somewhere, which would deny us connecting successfully.

Hi Phuong, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, first, check your time settings, and set it to automatic.

Press the Windows Key + X > Settings > Time & language > Date & time > Enable "Set Timezone Automatically" and "Set Time Automatically".



Afterward, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd



Then, reset the Microsoft Store:

Press the Windows Key + R

Type WSReset.exe and press Enter.



Next, check for app updates on the store:

With the Microsoft Store open, click on Library > Get Updates.



After that, please, download the Gaming Services Repair tool: https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved (Press "Y").



Moving on from there, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.



If this still does not work, please access this folder:

C:\Users\your_username\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Official\OneStore

Sort out your folders by "Date modified."

Delete every folder older than the last update/today's update.

*If you have installed the packages on a different drive, look inside your custom folder (for example D:\MSFS)

Let me know if it works!

Source:

https://flightsimulator.zendesk.com...w-to-get-past-the-Checking-for-Updates-screen

https://flightsimulator.zendesk.com...How-to-fix-loading-issues-after-clicking-Play

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Hello Suthon Changsalak,

Thank you for your response.

Kindly perform the following steps and let us know if this helps.

Delete Temp Files

• Click Start and click Settings.
  
• Select System.
  
• Select Storage.
  
• Select This PC.
  
• Click Temporary files.
  
• Choose Temporary files.
  
• Click Remove files.
  

Troubleshoot Store Apps

Fix problems with apps from Microsoft Store - Microsoft Support

Get Updates for Store and Games

Get updates for apps and games in Microsoft Store - Microsoft Support

Perform Clean Boot

How to perform a clean boot in Windows - Microsoft Support

Run the SFC /SCANNOW command

Open Command Prompt(Admin)

Type the command below.

[table][tr]

sfc /scannow

[/tr][/table]
Wait for the scan to complete.

If there's no errors, you can close the console now.

If it doesn't help, do a Component Store repair with this command:

[table][tr]

dism /Online /Cleanup-Image /RestoreHealth

[/tr][/table]
Restart the computer and run scan again.

[table][tr]

sfc /scannow

[/tr][/table]

Re-register Microsoft Store

Search for PowerShell and run it as an administrator

enter the command below

[table][tr]

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

[/tr][/table]

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.