Games pass says I don't have games pass on the pc app, but I do have it. How to fix?

Hi Probably Deel, are u on Windows store or in the XBox Beta ? Have u tried to disconnect your account and sign in again ? You can also
use the Game Pass app on phone to remote installation. Stay safe !

omg its because my microsoft store was a different account than my xbox! thank you so much for your help!

Hi and thanks for reaching Xbox gamer's community. My name is Josef.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'll be happy to assist you out today.

That's odd Queen, let's double check if the subscription is active sign in with the account that owns the subscription in the link below:

https://account.microsoft.com/services

If everything seems fine there, try this on your PC:

Sign out from your account on Xbox app and Microsoft store.

Then Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services and try again.

If that doesn't work try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

So your saying my family of 5 with 1 pc has to have 5 separate game pass subscriptions to use game pass on there pc accounts? I don't need to do this with the Xbox why is it different on the pc? I should be able to buy game pass for the pc and everyone that uses it has access

I own game pass Ultimate and therefore have access to play games on my Xbox and my pc. but recently it seems that if I try to launch a game on my pc it says I need to renew game pass. I know I don't have to renew it because I can play sea of thieves
(a game I don't own but play through game pass) on my Xbox. but when I try to play it on my pc it gives me the message from above. I've looked through my account to my subscriptions tab on the Xbox app on pc. and it tells me I own game pass pc, but if I refresh
the page it'll disappear. I just want to know if this a bug that would be fixed soon or if I need to rebuy game pass for pc. but for now I can't play any game pass games on my pc even though I own game pass ultimate, which is SUPPOSED to let me play game pass
games on console and pc. I've tried restarting my computer, relaunching the game, going onto the Xbox console companion and then going to the my games tab. then I try to launch sea of thieves through there but it NEVER works. I tried this yesterday and
thought maybe it was just a mistake with Xbox servers. but here I am a day later making this post because it still wont work.

I've been having that problem a lot with Game Pass on PC as well. For me, signing out of the Xbox Beta app and then signing back in seems to fix it for a few days. Hopefully that works for you.