Games not showing up, as if I had never bought them.

Hi! I recommend contacting the customer support team of the platform where you purchased your games (e.g. Xbox, Steam, etc.) to report the issue and request assistance in retrieving your AoE2 Definitive game. They should be able to investigate the issue and help you recover your game if possible.

Make sure to provide as much information as possible about your account and the missing game, such as the platform where you purchased it, the date of purchase, the payment method used, and any proof of purchase you may have. This will help the support team to locate your account and investigate the issue more efficiently.

I hope you're able to get your game back soon and continue enjoying your gaming experience.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate your license for the game.

Please sign in to https://account.microsoft.com/billing/orders and then check if you can see the game order from there stated as "completed"

Also, with Minecraft are you pertaining to Minecraft Java Edition?

I have the same issue with this. I tried to purchase the "Platinum Expansion" earlier today on the Xbox store and it said I already owned it and was supposedly "installed", so I go to the mod hub in the game and it doesn't recognize it. I went ahead and bought the platinum expansion as a "gift" to see if that would work and emailed it to myself and attempted to redeem the code but it wasn't going through (I put it in multiple times, making sure I didn't miss a character). So now I have a code for the expansion, but no way at all to redeem it and play with it. I'm not sure if this is a bug on Xbox's end, my end, or Giant's end.

I have the same issue, did you ever figure out what happened?

Can you install the content and use it without any problem?