Games keep crashing at startup

Discus and support Games keep crashing at startup in XBoX Games and Apps to solve the problem; Hi, I've been having problems trying to open games on my gaming PC. When I tried opening Forza Horizon 5, the game froze and crashed on the loading... Discussion in 'XBoX Games and Apps' started by AayanPanjwani, Jun 4, 2023.

  1. AayanPanjwani
    AayanPanjwani Guest

    Games keep crashing at startup


    Hi, I've been having problems trying to open games on my gaming PC.

    When I tried opening Forza Horizon 5, the game froze and crashed on the loading screen at the part where the speedometer comes up. After looking at Event Viewer, I got the following error code:

    Faulting application name: ForzaHorizon5.exe, version: 0.0.0.0, time stamp: 0x646573ca

    Faulting module name: ntdll.dll, version: 10.0.22621.1778, time stamp: 0x48d14984

    Exception code: 0xc0000005

    Fault offset: 0x00000000000a5bbf

    Faulting process id: 0x0x1C24

    Faulting application start time: 0x0x1D9965489782E03

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.588.95.0_x64__8wekyb3d8bbwe\ForzaHorizon5.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: 0ca9e6b5-9630-48dd-8e49-198c49f89d6f

    Faulting package full name: Microsoft.624F8B84B80_3.588.95.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: Forzahorizon5

    At first, I tried the generic fixes online. I restarted my computer, uninstalled and reinstalled the game, tried sfc /scannow in Command Prompt (yes, I ran it as administrator), did a clean boot, and repaired (at first) then reset the Xbox app, Gaming Services, and Forza Horizon 5.

    When this didn't work, I looked at Event Viewer and got the above error code. I then tried fixing ntdll.dll. I tried all the steps in this Microsoft Answers forum post: https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a

    This still did not fix the problem.

    After all this, I contacted Xbox Support. They gave me the same fixes that I had already tried above and were unable to solve my problem.

    I also had the same exact issues when trying to open Microsoft Launcher which may indicate that this is not a Forza problem but an Xbox/Windows issue.

    Here is some more information I received in Event Viewer:

    Fault bucket 1483753167890725063, type 5

    Event Name: MoAppCrash

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.624F8B84B80_3.588.95.0_x64__8wekyb3d8bbwe

    P2: praid:Forzahorizon5

    P3: 0.0.0.0

    P4: 646573ca

    P5: ntdll.dll

    P6: 10.0.22621.1778

    P7: 48d14984

    P8: c0000005

    P9: 00000000000a5bbf

    P10:

    [List of attached files]

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 0ca9e6b5-9630-48dd-8e49-198c49f89d6f

    Report Status: 2147487744

    Hashed bucket: f5524e4d524cf009f49759a51a7cb8c7

    Cab Guid: 0

    Would anyone be able to help me solve this issue?

    :)
     
    AayanPanjwani, Jun 4, 2023
    #1
  2. AayanPanjwani Win User

    Games keep crashing at startup

    It turns out it was a problem with the Windows Update KB5026446. After uninstalling this, the issue was fixed.
  3. G v zauBerBerg Win User

    Horizon 4 crashing

    Hi Pawzfl3675,

    sorry to hear. and thanks for keeping us informed. But can you help us to help you: "Is the game crashing right at startup (before the MS animations) or when syncronizing your game save?".
  4. M3tal Daz3 Win User

    Battleborn keeps Crashing on startup...

    To solve this issue I suggest you to clear your console cache and the Mac address:

    a)To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    b)To clear your Mac address:

    Go to Xbox dashboard. Go to system settings Go to network Go to advanced settings Go to alternate MAC address Clear Your Xbox will tell you It will restart. Once you have restarted play the game.

    Hope this helps!
  5. allegretto2500 Win User

    Lego Marvel crashes when vehicles accessed

    The game will crash on startup unless you uninstall the dlc
  6. Tomm_A Win User

    Gamepass Redfall Keep crashing at startup

    Hello Blachart79,

    Thank you for your prompt response.

    It appears that the issue is in-game specific and the best approach is to contact directly the game developer support team where you can get the best resolution to your concern. We will help you how to get there.

    To submit a ticket, follow the steps provided in the link below:


    We will be closing this thread here in community forum after redirecting your concern to the right support team. We thank you for sharing your concern here. Have a great day ahead!

    Thank you for choosing Microsoft. Stay safe!



    Best regards,



    Microsoft Community Moderator
Thema:

Games keep crashing at startup

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