Games installing are not visible on Xbox One S

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your concern.

I am very sorry you are experiencing this issue.

Can you try clearing your system cache by performing a power cycle by following the steps below?

To do this:

Unplug your network router for 3 minutes.

For Xbox One:

- Go to the Home screen.

- Press the Menu button on the controller.

- Select Settings.

- Go to Sleep Mode & Start-Up

- Select Shut Down.

For Series X|S:

- Open Settings on Xbox.

- Select the General tab.

- Click on Power Options.

- Under the “Options” section, click the “Shutdown now” option.

- Click the “Shut down” button.

Once done, power up the console and see if the issue continues.

Status update:

On opening xbox app, installed games were visible, including ones I did not know were still installed.

Settings > General was accessible.

Tried to download a small 3GB game to test.

Said downloading 0% for about 5 minutes, which is odd with 1GB internet, then the app crashed.

Upon reopening the app installed games not showing again, for about 5 min, then appeared.

Still at downloading 0% 0B/S.

Kindly try installing the game now on the link provided, after that, check if the game will be visible on the Xbox App.

Could you give more info, such as your app name? If you went on the games page on Xbox, it might link you to the app which should contain your download status

Sorry for the long wait. You may want to type %temp% in the start menu and delete everything you don't need.

I suggest you install the app while on the install page (Microsoft Store) and not go off it.