Games installed in a language I don't speak

Hi all,

Hope you can help. Below copy and paste of chat with Microsoft Support but chat was disrupted "at some stage".

i have this strange problem. i bought a lot of games recently but two are not installed in a language that i don't speak. COD:Ghosts was installed in Polish, COD:Advanced Warfare was installed in Russian. All my xbox settings are set in English (UK),
location is set in Poland (because we live here and our credit card is with a Polish bank).

10:19 a.m.


Me: most games are installing normally in English but these two did not

10:20 a.m.


Marjorie N.Thanks for sharing your concern and I am glad you contacted us today so we can sort this out for you. As far as I know, if you use Polish bank using Polish currency, you can only purchase from Poland store which the available language only
is Polish.

10:21 a.m.


Marjorie N.May I ask when did you purchased the two games?

10:21 a.m.


Me: I believe that is not correct as Advanced Warfare came in a bundle with Modern Warfare and one of them is in English, the other in Russian (a language that is NOT spoken in Poland)

10:22 a.m.


Me: bought all games last week

10:23 a.m.


Marjorie N.Are they purchased digitally on the account? Or game discs?

10:23 a.m.


Me: digitally purchased

10:23 a.m.


Marjorie N.Thanks!

10:24 a.m.


Marjorie N.Are you signed in to your account where it was purchased on the browser you are using to chat with me?

10:24 a.m.


Me: no, i am chatting on my desktop computer and the games were purchased through the store on the Xbox console

10:25 a.m.


Marjorie N.Thank you. May I ask for the gamertag the games was purchased please?

10:25 a.m.


Me: xxxxxx

10:25 a.m.


Marjorie N.Thanks! let me check on this. One moment please.

10:27 a.m.


Me: sure

10:27 a.m.


Marjorie N.By the way, are those games XBOX one or XBOX 360 version of the game?


10:29 a.m.

Me: XBOX One versions I believe, I don't see the 360 logo at start up

10:31 a.m.


Me: and i don't think non-backwards compatible games are shown in the game store on Xbox One

10:32 a.m.


We lost connection.

Try Again





:)

 

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