Games gone missing?

I have recently moved and was unable to game for around 2 months, finally got my Xbox set up, and for some reason a bunch of my games are gone. Most notably is my digital copy of mirrors edge catalyst. I bought this as soon as it was released so I have had
it for a long while, but for some reason its no longer in my library, and even when I go to the store it tells me to buy it. I already have achievements unlocked and even my profile on the mirrors edge app but according to my Xbox I've never bought it. Has
this happened before? The games aren't hidden either as i dont ever feel the need to do that and already checked if they were.

I used to have a library of about 40 games but now it's down to 27? Anyone have any advice?

:)

 

Character gone. Game progress gone.

my son and I were playing together on the same network. We both decided to take a quick break. i logged out and left the game on. I came back to the game like 10 minutes later and it was in the process of starting a new game. I picked up the controller and
stopped it and went to load up my game to continue up playing and my game character was gone and the only option I had was to start anew game. When I want to tell my son. He just left the game on. He said while he was logged out that he saw the screen go black
and start a new game. He alsowentto go load his character and behold his character was gone too. Is this some glitch? I was level 13 and my son level 11. I am not going to freak out about losing my progress being I wasn't that far but I did do a lot to get
where I was out. I just want to make sure whatever happened doesn't happen again or I will not play it anymore. can anyone explain what happened?

 

Character gone. Game progress gone.

This game is crap. Just before I was going to continue my new game which I only got to level 4. I left it on the load screen where you load your character and I went to write this post. When I was done I went to the game and the game did it again. The character
is gone and its sayin new game. wtf. So I got to assume that if you leave it on the load screen that it will erase the game. I will try just making up another character and see by leaving the game on the load screen that it erase the game. I will update in
a few.

 

Hey there,

For those games, does it ask for you to purchase the game through the Xbox Store with your profile? Additionally, are there any other Gamertags on your Xbox One that may own that content instead and is being shared with you? To go over your purchase history
and the games you own, be sure to check
Microsoft Commerce while signed in. For further assistance and information, please reach out to our chat support team through our
Contact Us page so they can have a look with you.

Feel free to keep us posted!

 

I have this issue, too. I was given a used Xbox and the person put games on it with their gt because they knew I could play them on my gt. Now, they are all gone or don't load when I start them. This is why I prefer discs to digital.
Also, all the games I got since November 2017 with Games With Gold are gone. Those ARE under my gt. All except the last three months are gone, so six games remain. I go to the store to retrieve the GwG but it says I have to buy them. And it does no good
to look up a game at the store someone else bought me. I used to have around 30 games on there and now it's 9. The other 3 are games I got on the 360 several years ago. Why do this? This is why I left for Sony last time. Microsoft may have crossplay, but
Sony messed up an order and not only fixed the order, but gave me three months of Plus and $10 in my store wallet for the mistake. Microsoft tells the user how to fix it and does nothing for the inconvenience. I wish Sony had crossplay, but I'll take customer
appreciation every time.