Games for Windows Marketplace freezes

To repair Games for Windows Live, remove any programs that use, conflict with or depend on GFWL systems or services. Please uninstall the following:

• The Microsoft Games for Windows - LIVE redistributable and Marketplace
• The Bing bar
• Windows Live Essentials (including Windows Live Messenger)
• Microsoft Silverlight
• The Windows Live ID sign-in assistant (this may be missing from the add/remove programs list)
• Any Microsoft .NET frameworks (may not be necessary)

Then restart your computer.

Next, re-install everything in order.

1st - Install Microsoft .NET framework 4.0 depending on your version of windows.

• http://www.microsoft.com/en-ca/download/details.aspx?id=17851

After it installs, run windows update to update your computer with any important updates. If there are no important updates available then you don't have to install them. If you installed an update, then restart your computer.

2nd - Install the Windows Live ID Sign-in Assistant.

• http://www.microsoft.com/en-ca/download/details.aspx?id=15106

3rd - Install Microsoft Silverlight.

• http://www.microsoft.com/silverlight/

4th - Install the Games for Windows Marketplace

• http://www.xbox.com/en-CA/Live/PC/DownloadClient

Restart your computer.

Then install Windows Live Essentials.

• http://windows.microsoft.com/en-CA/windows-live/essentials-home

Restart once more.

Once you come back in, try opening GFWL, it should now open and should now be able to run. If GFWL still won't launch, try signing in to MSN Messenger and then open GFWL.

Hi there,

please try the steps advised in this forum post:
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/microsoft-store-freezing-on-windows-10-v1709/29b1ceb9-5024-433e-bc6a-d178008820f0

Let us know the results

Oh yah I forgot I knew how to fix this. The way to fix it is to reset internet settings on Windows. If you've never done that search Windows for
internet options then on the advanced tab click reset, also delete personal settings needs to be selected. Good luck!

Well, I did what this answer said to do, I even empties cache and stuff, still freezes and crashes. In my observation that little window that says to click there if you want to stop ads, has some sort of latency issue. When that stops play video/ads that's
when the MS Jigsaw games freeze and crash. It didn't do any of this crashing and freezes, then over a short period of time like now, you can't hardly pickup a puzzle piece it freezes and crashes. Don't know nothing about programing, etc...but this issue appears
to be attached to that ad window. Why would anyone want purchase a year of games and it takes hours and hours just to finish one puzzle!! I'm terribly disappointed!

You must be talking about another game client probably a modern one. This was about the old-school 2007 GFWL game client.

Okay so I noticed that the problem lies with the Internet Explorer history even though I rarely use IE I have to periodically delete the Internet Explorer history when GFWLM has this bug every week or so.

Please can anyone please help? I've tried reinstalling GFWL Marketplace countless times already. Nothing works! I really want to download the content that I have purchased especially now that the "failed to retrieve your purchases" error has been resolved!