Games Download blocked on xbox app

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Thank you for understanding.

Hello Xaiels,

Welcome to Microsoft Community.

I'm sorry to hear that you are having trouble downloading games on your Xbox App for PC. There are a few possible reasons why your download is stuck at 1%. Here are some steps you can try to fix the issue:

Restart your deviceAs basic as this is, a simple restart can set many things right.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Update your Windows and device driversFor the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Having trouble installing EA Play games from the Xbox app for Windows?Try closing both the Xbox app and the EA app, and then relaunch the Xbox app.

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Troubleshoot Microsoft Store.

Method 1:

Make sure your Windows OS is up to date.

Method 2:

make sure the date and time are set correctly

Method 3:

make sure you have enough storage

you can also try changing the download location.

Method 4:

open settings

search for troubleshooting apps

In the Microsoft Store, click Find and fix issues.

Method 5:

reset the microsoft store

go to settings

app

apps and features

find the microsoft store

click advanced options.

click reset.

if this doesn't work

click remove.

Method 6:

Try booting into safe mode.

Windows starts your PC in safe mode (microsoft.com)

if there is no problem with safe mode, boot to normal mode and update all drivers, especially display drivers, to the latest version.

If the problem persists, perform a clean boot.

How to perform a clean boot on Windows (microsoft.com)

Clean boot allows you to identify and remove third-party programs that are causing this problem.

Method 7:

Search for PowerShell and run it as an administrator

enter the command below

[table][tr]

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

[/tr][/table]

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

hi. have you downloaded the xbox family app on your phone. with this app u can check ur sons profile settings and see if there is something blocking him from playing the game.

Superdrug uses the 3 network, in fact it is the 3 network which categorically does not block or throttle its users.

Strangely I can download apps from the store using 4g data but not games

Im not blocked because they have told me this and I can download with no problems on the PS4

And the xbox system tells me itself im getting 40Mbps download speeds.

If you’ve blocked automated downloads, you might want to enable them. On your Xbox One, go to Settings > System > Updates > Keep my games & apps up to date. By the way, you can find this and anything else you’ve installed in My games
and apps.