GAMES DISKS WON'T PLAY, BUT MOVIE DISKS WILL

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Then Go to Settings . Now choose Disc & Blu-Ray.

In the BLU-RAY section select Persistent Storage.

Next, select Clear persistent storage.

Once done, please insert your game disc half way to your console's disc drive. You will feel that the console is pulling the game disc in. Hold it for about 1 second and then release the game disc.

Solution 2. Clear your local save games file and persistent storage.

Make sure that there’s no disc in the disc tray.

Scroll left on the Home screen to open the Guide.

Select Settings > All Settings

Choose System > Storage.

Now select Clear local saved games.

Choose Yes to confirm.

Restart your console

Press the Menu key on your controller.

Click Settings, then go to Disc & Blu-Ray.

Select Persistent Storage.

Click Clear Persistent Storage.

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Is the movie a DVD or a Blu-Ray

Is the game Xbox Series/One or 360

I have the same problem since the last xbox one update. DVD movie and Xbox 360 disks won't work, only bluray disk. I can't install new retrocompatibility games or play with current installed games with disk. Maybe, something wrong with an update.

SO, You get sound fine from all other sources... Just dvd movies wont work right? Have you tried other disks or different movies? Is it just 1 disk that won't work?

Yea i have that all installed and everything, i put in Dead Rising and that worked right away, then i put in CoD and it says it couldn't read disk so i cleaned it and it work right away, but it still won't read blu ray movies. It will read DVD movies but
every time i put in a blu ray movie it says it can't read it and to put in an Xbox one disk, blu ray disk, or DVD disk.