Games crashing in the cutscene

Forgot to mention that it sometimes crashes during specific points in a game. There was this cutscene in Dragon Ball Kakarot that always used to cause my Xbox to crash due to overheating. I got around it by skipping this one cutscene as soon as it started.

Unfortunately the cutscene trick won't work for me. Mine shuts down on crashes exclusively. Never a problem with a cutscene. This stuff is all over the place but with this game only.

Hello there! this is Ahmed,
If the issue only occurs in specific games—particularly during cutscenes—it may be due to either improper installation of those games or overheating caused by poor ventilation of the Xbox Series S. Here are some steps you can follow to troubleshoot the issue:

1. Check Console Placement and Ventilation
   Ensure your Xbox is placed in a well-ventilated area and not enclosed in a cabinet or near heat sources. You can refer to this guide for proper setup:
   🔗 How to position and ventilate your Xbox console
   
2. Reinstall the Affected Games
   

• Uninstall the game completely.
  
• Restart your console.
  
• Reinstall the game from the Xbox Store or Game Pass library.
  
• Avoid interrupting the installation process to prevent file corruption.
  

1. Lower the GPU Load
   

• Go to Settings > General > TV & display options.
  
• Set the resolution to 1080p.
  
• Temporarily disable HDR.
  

1. Remove and Re-add Your Profile (with Power Cycle)
   

Step A: Remove Your Profile
Kindly make sure you know your credentials before doing this step because you will need it to sign back into your account.

• Go to Settings > Account > Remove accounts.
  
• Select your profile and remove it.
  

Step B: Power Cycle the Console

• Hold the Xbox power button for 10 seconds until the console shuts down.
  
• Unplug the power cable for 30 seconds.
  
• Plug it back in and turn the console on.
  

Step C: Re-add Your Profile

• Go to Settings > Account > Add new.
  
• Sign in with your Microsoft account.
  

This process helps clear cached data more effectively.

1. Perform a Full Console Reset (if the issue persists)
   If the problem continues and only affects specific games, it may be due to a bug in those titles. Otherwise, a full reset may help:
   

Steps to Reset Your Console (Delete Everything):

• Go to Settings > System > Console info.
  
• Select Reset console.
  
• Choose Reset and remove everything.
  

Note: This will delete all data, so ensure your saves are backed up to the cloud.

Let me know if you need a follow-up version in case the issue persists after these steps.

MW2 Remastered on my XB1 crashed when loading Team Player cutscene. The first time it crashed when loading then the second-time game just quit on me after the cutscene is done.

Hopefully, this game isn't like COD Ghost on XB1 when the game constantly crashed and the developer/Activation team do nothing to fix any at all even today since 2013 release. If MW2 persists with same crash issues after a year - I will be so f king pissed
off.

My game is downloaded and this does the exact same thing. In fact every time there’s a cutscene my game crashes. My game has crashed like over 50 times since playing it. It sucks that I have to end a day early for the game to save.