Games & Apps Queue

This is the first game update that ive had in the last few days and it was for PUBG and as I done what you had asked a couple of days ago I was hoping to find it in the queue.

Alas this was not the case but again I had to refresh the page with both triggers and y to get it to show up in the queue.

Im assuming that somthin in the last system update is causing this and I hope they set a fix out for it because it was working before the last update.

Thanks for the suggestion though.

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Try to
Power Cycle your console and see if happens again. If happens again try a
Factory Reset, you can choose here if you want to keep your games and apps installed.

Hi, thanks for a quick response. Ive tested this out with another account and I tried to install fallout shelter as i knew i hadn’t installed it before on xbox. It doesn’t display in my queue or downloaded. I also tested with a disc game too. So maybe
an account issue?

Ive tried the power cycle previously, i have just done the reset and kept my locally saved games. I wiped my external hard drives clean and now began reinstalling the games that was on there. So far so good, i have a feeling only the games that was saved
on my external hard drives corrupted so im going to get them reinstalled and not mess with them again ahaha.