Games Appearing In Sidebar While Not Installed, Unable To Install Them

DefiniteHavok · May 4, 2020

I bought a new PC a couple of months ago and moved one of my HDDs from my old system to my new one when I was setting it up. I had used the drive to install some of the games from gamepass on it, and had not deleted them from the drive when I moved it. Since
then, I have an issue with Halo:MCC and AoE2E showing up in the side bar of the Xbox app even though they are not installed. Neither of these two games were installed on the drive which I migrated from my old system.

I want to reinstall Halo now, however I am unable to do so. I can choose the drive I wish to install it to, the install button briefly flashes to "Preparing 0%" and then changes back to install straight away.

The drive that I have brought over from the old system has been completely formatted and no longer has any data on it. I have also tried uninstalling the Xbox app and reinstalling it, however the games still show in the sidebar after this and I am still
unable to install them. I am able to install any other game from the app fine, it is just these two games I have the problem with.

Any help would be greatly appreciated, it's driving me mad at this point!

:)

AdamYeti

Is it possible that the drive doesn't have enough space for these games? I recently tried to install a game that I didn't have enough free space for and the Xbox app was slightly less than helpful when informing me of the issue. If you go to the downloads
page in the Microsoft Store app on your PC, it may give you more information as to why the download is failing.

MarkC957

Thank you for all of your suggestions. I already tried that yesterday and it didn't seem to work but when I opened my Xbox app today my installed games actually appeared correctly in the sidebar whereas they didn't before. However, my installation is still stuck at 0 bytes/sec and none of my installed games actually open. I click play in the app but nothing happens.

mikewiz

The game isn't installed. It's been uninstalled for months.

One day the shortcut for it started showing up in the Xbox App sidebar.

I would like to remove shortcut from sidebar. There was a folder leftover in WindowsApps that I was finally able to get rid of, but that didn't remove the shortcut from the Xbox App sidebar.

andersonpassos

try rolling back the last windows update.

How to Roll Back Windows 10 to a Previous Version of Windows

To go back to a previous version of Windows, do the following:

If your computer is unplugged, make sure you plug it into the wall outlet and click Next.

Click Start and type "recovery".

Select Recovery Options (System Setup).

Under Recovery, select Go Back to Windows [X], where [X] is the previous version of Windows.

Select a reason for the reversal, then click Next.

Click Back to Windows [X].

Follow the onscreen instructions to complete the rollback.

When the rollback is complete, the computer will boot into the previous version of Windows. If you used a password to log in in the previous version of Windows, you will need that password to log in.

andersonpassos

as a player I can only inform you, if you do not want to carry out any procedure, I advise you to speak with support, but the instructions are the same way he needs your cooperation to be able to help him in any way. They answer in the online chat option on the live status page.

Games Appearing In Sidebar While Not Installed, Unable To Install Them