Games and Apps

Hi there,

Thanks for reaching out.

If you are game sharing, the setting will need to be applied on the new Xbox.

Check out this article :
How to designate an Xbox One console
as your home Xbox



Try this and let us know the results.

It might be the way your account is set up in your account settings, or the way your Nintendo switch account may be set up.

If you cant fix it try to contact Xbox support: https://support.xbox.com

Hi there. Sadly this is a hardware fault that has exsisted since day one. What happens is that the drive wont read certain disks and then refuse to read ones it used to later. The only 4 things that might help would be to either remove your account and
re add it again. Press and hold the power button for 30 seconds or when it turns off this will clear cache then turn back on. Uninstall and reinstall the game. Or do a soft reset of xbox and select to keep games and apps. If none of these help its the hardware.
I hope this helps in some way and hope you are safe and well during these difficult times.

Which game doesn't work? Games are taken off the service every month.

I got a error saying to sign in but im on my account that had the gamepass on it but it still wont let me play gamepass games and when i check the game is still on gamepass