Games and Apps: Hunt Showdown trial not working

shadowgate0321 · Sep 2, 2019

I have installed a trial of a game called Hunt: Showdown but when I try and start it a pop up appears saying that I don't own the game even though I haven't played it yet. I have tried to reset and reinstall the game but no luck. Please help/give me some
pointers.

Thanks

:)

shadowgate0321

Hi ,

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue. Just keep in mind that this game is still a work in progress for Xbox and the trial very well may not be working.

Go ahead and do a hard restart and power cycle. Hold down
the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox.

If that doesn't help then you will need to try out a soft factory reset.

Press the Xbox button to open the guide.

Select System > Settings > System > Console info.

Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

Let us know if this helps!

Thanks for getting back to me. However I have tried to reset my xbox already and this hasn't worked. My friend has also installed the trial and it works fine for him

XBF Diego M

Hi shadowgate0321,

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue. Just keep in mind that this game is still a work in progress for Xbox and the trial very well may not be working.

Go ahead and do a hard restart and power cycle. Hold down
the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox.

If that doesn't help then you will need to try out a soft factory reset.

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

Let us know if this helps!

XBF Diego M

Hi shadowgate0321,

Thank you for the update. It seems like it could be account related then with some issue relating to the trial license that was redeemed to your account when you first got it.

Do you happen to have another Xbox Live account to try besides the one you are using? This will help verify that it indeed is an account issue.

shadowgate0321

Hi ,

Uninstall the game and then restart your console. Search for the game in the store, does it say "You have a trial for this game" with a check mark? If it does try installing it again from the Store, not my games & apps.

Did you power cycle your Xbox as well? Have you tried using a different account?

We'll be looking forward to hearing back from you!

Yeah I've tried that too. Still doesn't work and it says I own the trial on the store. Have tried both my games and apps and the store and no luck

XBF Diego M

Hi shadowgate0321,

Uninstall the game and then restart your console. Search for the game in the store, does it say "You have a trial for this game" with a check mark? If it does try installing it again from the Store, not my games & apps.

Did you power cycle your Xbox as well? Have you tried using a different account?

We'll be looking forward to hearing back from you!

Games and Apps: Hunt Showdown trial not working