Gamertag won’t change

Discus and support Gamertag won’t change in XBoX Accessibility to solve the problem; I paid for a gamertag change, my payment went threw but it never changed? It’s been 10 hours and my friend changed his gamertag with no problem and... Discussion in 'XBoX Accessibility' started by Oihsim, Mar 28, 2022.

  1. Oihsim
    Oihsim Guest

    Gamertag won’t change


    I paid for a gamertag change, my payment went threw but it never changed? It’s been 10 hours and my friend changed his gamertag with no problem and only took a couple of seconds to change? I was trying to change my name to: - thanks

    :)
     
    Oihsim, Mar 28, 2022
    #1
  2. Francia J. Win User

    Gamertag won’t change

    Hi Oihsim, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Kindly sign in to https://account.xbox.com/profile and check if your Gamertag has been updated. If not, please go to https://account.microsoft.com/billing/orders and check if the "Gamertag Change" fee is showing up as completed, if yes then try to change your Gamertag again.
  3. KavxA Win User

    New gamertag showing above old gamertag after paying for gamertag change

    Kinda glad I’m not the only one, I talked to an Xbox support person and they said Xbox is currently changing their gamertag system and some people who have changed their gamertags won’t have their new one show up until the new gamertag system is completely up
  4. EggsBoxJuan Win User

    I can't change my game tag

    Hi, there is a cost involved when changing your gamertag.

    https://support.xbox.com/my-account/manage-gamertag-and-profile/change-xbox-live-gamertag

    Note If you're changing the gamertag we created for you at sign up (meaning you didn’t choose it yourself), you won’t be charged.
    For all other gamertag changes, you’ll be charged (fee varies by region and currency).

    The first change is indeed free as long as you kept the gamertag that was provided by Microsoft then you have to cough up some money for further changes.
  5. XBF Eladio M Win User

    Gamerpic And Gamertag Won’t Change

    Hey FG CrYz

    Thank you for taking the time to post this on the Xbox Forums.

    In regards to this matter, as stated in
    this     article "It might take a little while for your custom picture to appear while we verify it’s OK. (If it’s not, it’ll be reverted to the last gamerpic or avatar you were using.)"

    Additionally, Sometimes, changes made on the account may take time to appear or reflect since the system needs to make sure that the data will sync completely. If you're able to change your gamertag successfully, it should show up
    within 24 hours from the time you changed it.

    I would also confirm that your charge for the gamertag change when through successfully by taking a look at your

    Order history    .

    I hope this is able to clear up any confusion this might have caused.
  6. denis97g Win User

    Gamerpic And Gamertag Won’t Change

    it can take more than 5 hours, if you don't see any change in the next 24-48 hours I would contact support at support.xbox.com
Thema:

Gamertag won’t change

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