Gamertag not changed but payment still went through. Refund Denied

Discus and support Gamertag not changed but payment still went through. Refund Denied in XBoX Sales and Promo to solve the problem; Yesterday I made the purchase to change my gamertag and after the payment pop up on my xbox, the gamertag page loaded back in and said there was an... Discussion in 'XBoX Sales and Promo' started by TheRetroSet, Jun 23, 2021.

  1. TheRetroSet
    TheRetroSet Guest

    Gamertag not changed but payment still went through. Refund Denied


    Yesterday I made the purchase to change my gamertag and after the payment pop up on my xbox, the gamertag page loaded back in and said there was an error to changing my name. After looking at my bank account and seeing no charge yet, I figured that Xbox denied the purchase due to the glitch. I wake up today with a charge for the gamertag but my tag didn't change so figuring I could get a refund for the glitch, I went to the refund page requested the refund and started working on other things. In less then an hour I get an email saying my support case was closed and I was denied the refund for the time its been since the purchase. Its been less then a day and It said in the refund page that it was refundable. Im pissed and Any time I got to the contact us page, it says that refunds are not something you can call for. Anyone have any advice or solution to this? Ideally I wanted a refund but obviously Microsoft decided its not their fault their software glitched out

    :)
     
    TheRetroSet, Jun 23, 2021
    #1
  2. XBF Houmaidi O Win User

    Gamertag not changed but payment still went through. Refund Denied

    Hello @TheRetroSet!

    With issues like these, I'd recommend checking your gamertag online just to make sure if the change went through or not. However, regarding the refund part, unfortunately only the refund department can help you with this process. The only way you can contact them is by replying to the email that you received telling you that you are not eligible for the refund.
  3. RoB. Win User

    Constant Error: 80190843

    To add aswell, i bought item from avatar store with card on the payment options which is same as what im trying to change gamertag with, and went through without a problem.
  4. James S_23 Win User

    My daughter gets error code fUo+9H2DQpWVdv7GUeQEhe.10 when she tries to change her gamertag.

    Note: It wouldn't allow us to use the money I put on her account but the change went through when I changed the payment for the gamertag change to the cc. So essentially I gave Microsoft money that we now can't use and paid for a gamertag change that should be free, at least for the first time.
  5. Mister Beep Win User

    Charged for GT change, but no change made.

    Hey RageFace247!

    If you were charged for a Gamertag, but no change went through, the best route to take is to reach out to our phone support team through our
    Contact Us page for billing support. If the Gamertag change didn't go through, one of the solutions may need to result in a refund.
  6. XBF Erick C Win User

    PUBG Refund? They are denying me and this game runs like absolute trash on my Xbox one.

    Hey there Beast,

    I do apologize for the inconvenience, unfortunately as the Refunds policy did change the only option you would have would be to go through the

    Refund Request Form
    . Once you have gone through this of course, If you are being denied the refund then my only other suggestion would be to reach out to
    Xbox Customer Support Team so that you can get this issue looked at.

    I hope this helps.
Thema:

Gamertag not changed but payment still went through. Refund Denied

Loading...
  1. Gamertag not changed but payment still went through. Refund Denied - Similar Threads - Gamertag changed payment

  2. Xbox should let us change gamertags for free after the first time

    in XboX Insiders
    Xbox should let us change gamertags for free after the first time: I’ve been on Xbox for years, and I think it’s time we get more flexibility with our gamertags. People grow and change—our names should be able to change with us. Other platforms are starting to...
  3. Is there a free way to change a politicallz not correct gamertag?

    in XBoX Accessibility
    Is there a free way to change a politicallz not correct gamertag?: At some point in my life I thought it would be funny to call myself PsyDesrtozr420. For obvious reasons I would like to change it, but dont really see why I should have to pay 10€ for that. Can...
  4. the page that change the gamertag wont open idk why

    in XBoX Accessibility
    the page that change the gamertag wont open idk why: i have tried to open that page and it wont open and my internet connection is good ad60f2a8-6130-4919-ba25-551ac56f52ad
  5. I haven't used my free gamertag change and it says I have to pay when I haven't usedd it

    in XBoX Accessibility
    I haven't used my free gamertag change and it says I have to pay when I haven't usedd it: When I try to change my name it says I have to pay 9.99 but ik I haven't used my free name tag I've been trying to use it every since I made this account and it just trys to charge me Everytime...
  6. I got a free gamertag change from the support but I still cant change it for free?

    in XBoX Accessibility
    I got a free gamertag change from the support but I still cant change it for free?: I contacted the support, she said she’ll give me a free gamertag change for 24 HR’s but when I try’d to change it, it still costed money. 7a3dd729-fb9d-41f7-a953-02edc5fad552
  7. Gamertag not changing

    in XBoX Accessibility
    Gamertag not changing: Ive spent $10 for a new gamertag but after 3-4ish hours I have yet to see it. b3219933-faf0-4ddb-a6dc-6a017cf7a7ad
  8. How to change Gamertag.

    in XBoX Accessibility
    How to change Gamertag.: [img] The browser window leading from Change Gamertag doesn't work. https://social.xbox.com/changegamertag%20cant%20access%20this%20site 099fb13f-ce51-432b-a7ae-30847e199902
  9. Gamertag hasn't changed within 48h of payment

    in XBoX Accessibility
    Gamertag hasn't changed within 48h of payment: I recently changed my Xbox gamertag using PayPal and it hasn't changed yet. I am looking at it through the Xbox companion app. I wonder when it will be changed because there has been charged for...
  10. How to change a gamertag when the country/region field is grayed out during payment?

    in XBoX Accessibility
    How to change a gamertag when the country/region field is grayed out during payment?: Hey all, Hope you're doing great! I'm trying to change my Gamertag, so it doesn't have the numbers appended to it (something that wasn't well explained when I first changed it for free). I have...