Gamertag I Don’t Recognise, Help!

Discus and support Gamertag I Don’t Recognise, Help! in XBoX Accessibility to solve the problem; Hi, My Minecraft account was blocked for some reason. I’ve managed to unlock it but now there is another gamertag I don’t recognise that is active. How... Discussion in 'XBoX Accessibility' started by debra scott1, Dec 9, 2023.

  1. debra scott1
    debra scott1 Guest

    Gamertag I Don’t Recognise, Help!


    Hi, My Minecraft account was blocked for some reason. I’ve managed to unlock it but now there is another gamertag I don’t recognise that is active. How do I remove this? What has happened? Have I been hacked? It won’t let me select my gamertag and it’s driving me crazy. Any help appreciated.

    :)
     
    debra scott1, Dec 9, 2023
    #1
  2. Kathy A. Win User

    Gamertag I Don’t Recognise, Help!

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  3. Kathy A. Win User

    Gamertag I Don’t Recognise, Help!

    Hello debra,

    Thank you for posting in Microsoft Community.

    Gamertag is linked to Xbox / Microsoft account while Minecraft Java's profile name can be edited on Minecraft website. Please see more details here: Java Edition: Edit Profile Name (minecraft.net).

    About being hacked, one thing is for certain, you secure your account now to prevent this to ever happen. Please check and secure your account through this link: Microsoft account | Security.



    If you have other clarifications about this matter, you can get back to us by replying to this post.



    Sincerely,



    Microsoft Community Moderator
  4. JosefLBohorquez Win User

    I don’t recognise a charge?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Cumberpickle

    Just to confirm, did you already checked the order history with all your email addresses? (In case you have more than one email)
    https://account.microsoft.com/billing/orders

    If yes in these situations the best option is dispute the charge with your bank and ask them for a refund.
    Because it seems that someone is using your payment information without your knowledge/authorization

    To avoid this situation again, I can advice you to ask them to give you a new card and delete/block your current card
  5. RainingRoses Win User

    refund a subscription

    Hi Luke,

    Try selecting ‘I don’t recognise a charge’ under ‘Subscriptions & billing’, then select live chat or request a call back to speak with someone. If you still don’t see these contact options, try ‘I can’t redeem a code’ under the same category.

    Hope this helps.
  6. PeteAdshead Win User

    Code (0x80bd003b) with brand new crucial X8 1tb SSD on Xbox series S

    Thanks, when I connect it, it’s recognised but I don’t get a format option and it’s pre formatted on NTFS
Thema:

Gamertag I Don’t Recognise, Help!

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