Gamertag I Don’t Recognise, Help!

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Respectfully,



Microsoft Community Moderator

Hello debra,

Thank you for posting in Microsoft Community.

Gamertag is linked to Xbox / Microsoft account while Minecraft Java's profile name can be edited on Minecraft website. Please see more details here: Java Edition: Edit Profile Name (minecraft.net).

About being hacked, one thing is for certain, you secure your account now to prevent this to ever happen. Please check and secure your account through this link: Microsoft account | Security.



If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Microsoft Community Moderator

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Cumberpickle

Just to confirm, did you already checked the order history with all your email addresses? (In case you have more than one email)
https://account.microsoft.com/billing/orders

If yes in these situations the best option is dispute the charge with your bank and ask them for a refund.
Because it seems that someone is using your payment information without your knowledge/authorization

To avoid this situation again, I can advice you to ask them to give you a new card and delete/block your current card

Hi Luke,

Try selecting ‘I don’t recognise a charge’ under ‘Subscriptions & billing’, then select live chat or request a call back to speak with someone. If you still don’t see these contact options, try ‘I can’t redeem a code’ under the same category.

Hope this helps.

Thanks, when I connect it, it’s recognised but I don’t get a format option and it’s pre formatted on NTFS