gamertag and account recovery

Discus and support gamertag and account recovery in XBoX Accessibility to solve the problem; I reset my Xbox and lost all my info. I was forced to make a new everything gamertag and repurchased xbox live. I don't have any of my subscriptions... Discussion in 'XBoX Accessibility' started by Jmill_1014, Aug 7, 2020.

  1. Jmill_1014
    Jmill_1014 Guest

    gamertag and account recovery


    I reset my Xbox and lost all my info. I was forced to make a new everything gamertag and repurchased xbox live. I don't have any of my subscriptions nor games purchased history. I just want to get my old gamertag back and all the sims expansion packs I
    paid for to play. The new gamertag is connected to my email as well as the password. Is there any hope to get my stuff back

    :)
     
    Jmill_1014, Aug 7, 2020
    #1
  2. XBF Brad A Win User

    gamertag and account recovery

    Hi Jmill,

    Thanks for reaching out to the forums. We see you have an issue with your account. Unfortunately, to recover the account you will need to figure out your email. If you know the gamertag, you can request a call from support. If they can verify the account,
    they can give you information on it.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. XBF Brad A Win User

    Account recovery with gamertag

    Hi Equilix,

    Thanks for coming to the forums with your issue. If you do not know the email used you will not be able to try the

    account recovery form    . You may request a call from support, if they can verify the account. They will be able to provide you the email.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  4. Allebas Win User

    Account recovery with gamertag

    This happen to cousin and after a few calls to https://support.xbox.com/en-US/ he was able to have his issue resolved. Alot of questions was asked to help verify his account
    was his but it did help get his account back. Hopefully, your able to get yours back so good luck.
  5. Mellerker39 Win User

    How does xbox not do anything about this??

    Is there no way to recovery these three gamertag accounts or is it to late.
  6. Jeremy2085 Win User

    Gamertag

    Have you tried recovering your xbox account gamertag using the recovery process?
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gamertag and account recovery

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