Gamerpic Violation

TimothyDepew1 · Oct 25, 2022

I received a two day suspension for my gamerpic. My gamerpic has been my Xbox Avatar for several years. Am I to believe that I've broken guidelines by using the avatar system designed and implemented by Microsoft? There's no one I can contact to resolve this issue?

:)

JosefLBohorquez

You can try to appeal if eligible using the enforcement website

https://enforcement.xbox.com/

If you want to know how to submit a case review, you can use this link:
https://support.xbox.com/en-US/help/family-onli...

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this TIMOTHYDEPEW1

Would be great to assist you on this one, but no one here and even customer support is capable to assist you with suspensions or enforcement actions.

Because is not possible to access to your account and enforcement details.

As your suspension is not higher than 72 hours you may need to wait until it ends.
Because when you submit an appeal, the response from the enforcement team can take this time (up to 72 hours)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It means that your Gamerpic does not meet the Xbox community standard and I apologize, but just a friendly reminder that for enforcement action there is a dedicated team that handles them which is the enforcement team. There is no direct contact with them, only by reporting and filing a case review.

To help you, I would recommend signing in to https://enforcement.xbox.com to get more details along with checking if you're eligible to file a case review.

TimothyDepew1

So basically zero explanation, zero accountability. "F you Mr paying customer. We don't even review stuff, and pass out suspensions like a power happy 2 year old." Seems that having a department whose main function is to interact with the public be inaccessible to the public is a major problem.

NeoDan123

You can have a custom gamerpic that is why the option is there.

If the gamerpic is not in breach of the Terms of Service/Code of Conduct then it will not be changed.

Only time that enforcement will change the gamerpic if it is in violation of the Terms of Service and other users have reported the custom gamerpic.

Gamerpic Violation