Gamer tag and Email address don’t match up.

My brother is trying to sign into Xbox live after around 4-5 years and he had a Gamertag that was once on Xbox live and now he can’t use the email associated with his Gamertag. The Gamertag shows the email associated with it on his console but when we sign
into that Email on the computer a different Gamertag with no history or achievements comes up! Tech support says there has to be another email associated with his Gamertag but that isn’t possible since he once had Xbox Live with his Gamertag that was associated
with his email! Is it possible Xbox deleted his data due to inactivity?

:)

 

So, how many of you are 10 year Xbox Live gamers?

I started with the xboxlive beta with the headset and MotoGP disk, but I currently have a new different gamer tag due to my associated Hotmail account going inactive, due to not logging into email, and thus preventing me from renewing the live account. I had to create a new account while I went through the steps of recovery for the Hotmail address. Once recovered, I simply stayed with my new gamer tag... Now associated with the old Hotmail account. :-(

 

Lost gamer tag

It sounds like you used a different email address for the old GT. The system won't allow you to create a new tag if the email address is already in use by another tag. Are you sure you didn't use a different email address and password for the old tag? They
have to match exactly for you to be able to log into your account.

 

The best thing to do is to talk to xbox support by going to support.xbox.com/contact-us and give them the old gamertag and if they can verify the ownership of the account they can tell him the email associated with that gamertag.

it is possible that if the account hasn't been used for a while that they did close the account out.