Gamer profile login

Hey there beritahnay -

Are you still experiencing this issue? If so, let's have you check out the troubleshooting guide for

Xbox One disconnects from Xbox Live and follow the steps outlined.

Let us know how it goes so we can best help you out!

Hello Kagan Munoz,

Thank you for your response with the information that we ask from our first reply.

If the problem still persists after performing troubleshooting steps provided in the article, then let's try another fix here.

Download a gamer profile on your Xbox Series S, you can follow these steps:

1. Press the Xbox button on your controller to open the guide.
   
2. Select Profile & system > Add or switch > Add new.
   
3. Enter the email address for the Microsoft account that you want to add, and then select Enter.
   
4. Enter your password and select Sign in.
   

If you’re still having trouble logging in after downloading your gamer profile, try resetting your password or checking your internet connection.





We are looking forward to your response.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community

Thanks for replying and trying to help, I’m newer to Xbox and don’t know much about it especially more technical stuff.

1) My internet connection was good yes I did the trouble shoot speed test thing.

2) My login credentials were correct yeah, I reset my passeword and tried the new one too just to make sure.

3) I’ve deleted and reinstalled the game, I’ve reset my password, and tried disconnecting and reconnecting to the internet.

4) No the 360 games haven't worked before, I tried playing Skate which had the same problem and then a week ish later I tried skate 3 and it also had this problem which is when I came here.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

try this:

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

I’m on an Xbox series S not an Xbox one, and I have a microsoft account just not an account that works for xbox 360 games and it says I need a gamer profile