Gamepass ultimate up to date but not letting me play the games

Discus and support Gamepass ultimate up to date but not letting me play the games in XBoX Games and Apps to solve the problem; I have gamepass ultimate I see it is active and it has already been payed for this month. I was playing a gamepass game last night perfectly fine and... Discussion in 'XBoX Games and Apps' started by Joey Marsh, Mar 14, 2023.

  1. Joey Marsh
    Joey Marsh Guest

    Gamepass ultimate up to date but not letting me play the games


    I have gamepass ultimate I see it is active and it has already been payed for this month. I was playing a gamepass game last night perfectly fine and now it isn’t letting me play, I’ve reset my Xbox multiple times and deleted and redownloaded my account from my Xbox, what am I supposed to do to fix it?

    :)
     
    Joey Marsh, Mar 14, 2023
    #1
  2. OpticRJames Win User

    Gamepass ultimate up to date but not letting me play the games

  3. Joey Marsh Win User

    Gamepass ultimate up to date but not letting me play the games

    It doesn’t give an option to refund the subscription, how am I supposed to do that
  4. OpticRJames Win User

    Gamepass ultimate up to date but not letting me play the games

    Hi, Joey. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please check first if your subscription is active from this link, https://account.microsoft.com/services/.

    If it's active, please do the steps below to sort out the issue.

    Solution 1: Do a power cycle to clear the cache of the console



    1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.

    4, Press the Xbox button on your console to turn on the Xbox console.



    Solution 2: Do a factory reset



    1. Press the Xbox button to open the guide.

    2. Select System > Settings > System > Console info.

    3. Select Reset console.

    4. Reset and keep my games & apps.
  5. OpticRJames Win User

    Gamepass ultimate up to date but not letting me play the games

  6. Joey Marsh Win User

    Gamepass ultimate up to date but not letting me play the games

    I factory reset the Xbox and still can’t play the games, I checked my subscription again and it still says it is active
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Gamepass ultimate up to date but not letting me play the games

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