gamepass looping ?

Thanks for the info, gonna check it out. Haven't been in the loop on what's new on GamePass.

Hi Jamie Moorey,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you are experiencing a sign-in loop issue when trying to access Game Pass on your PC. I'm here to help you resolve this issue.



Firstly, I would recommend checking if your Microsoft account is up-to-date and that you have the latest version of Windows installed on your PC. You can do this by going to Settings > Update & Security > Windows Update.



If your Windows is up-to-date, please try the following steps:



1. Press the Windows key + R on your keyboard to open the Run dialog box.

2. Type "services.msc" and press Enter.

3. Scroll down to find the "Gaming Services" service.

4. Right-click on "Gaming Services" and select "Properties".

5. In the "General" tab, make sure that the "Startup type" is set to "Automatic".

6. Click on the "Log On" tab and select "Local System account".

7. Click "Apply" and then "OK".

8. Restart your PC and try accessing Game Pass again.



If the issue persists, please try resetting the Gaming Services app by following these steps:



1. Press the Windows key + I on your keyboard to open the Settings app.

2. Click on "Apps".

3. Scroll down to find "Gaming Services" and click on it.

4. Click on "Advanced options".

5. Scroll down and click on "Reset".

6. Restart your PC and try accessing Game Pass again.



If the issue still persists, please try reinstalling the Xbox app by following these steps:



1. Press the Windows key + I on your keyboard to open the Settings app.

2. Click on "Apps".

3. Scroll down to find "Xbox" and click on it.

4. Click on "Advanced options".

5. Scroll down and click on "Reset".

6. Restart your PC and go to the Microsoft Store.

7. Search for "Xbox" and click on "Get" to reinstall the app.

8. Restart your PC and try accessing Game Pass again.


You may check this support article for more troubleshooting steps: Learn more: Troubleshoot issues with the Xbox app for Windows | Xbox Support

I hope these steps help you resolve the sign-in loop issue you are experiencing with Game Pass on your PC.

We look forward for your response.

Happy gaming,

Microsoft Community

Hello Jamie Moorey,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

None of these suggestions solve the problem.

The account has never had a GamePass for PC subscription.

The account is part of a family group because it is a child account.

We are trying to use the GamePass for PC offer that is on the top banner of the Xbox app on my child's PC. We click the link, enter our billing information and get the error message: "You don't have permission to do this. An adult in your family needs to turn on recurring billing for you." We follow the instructions to "turn on recurring billing" but those instructions require an active subscription. The subscription can't be activated without recurring billing. Recurring billing requires an active subscription. It is a endless loop of frustration.

If activating a free trial of GamePass for PC is not an option on a child account, please stop advertising for it on child accounts. Or fix the bug in the system that created this loop so that you can give the next generation of GamePass subscribers a sneak peek at this platform.

Hey, try a hard factory reset, i had a similar problem on my console