Gamepass games that I never asked to install in my new laptop keep on reinstalling

Hello Jaakko L, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

I understand that you are having problems with games installing automatically on your new Windows 11 laptop. Here are some steps you can try to fix the problem:

Check for software updates. Make sure your laptop is updated with the latest software. You can check this by logging into your computer and selecting "Settings" > "Update & security."

Disable automatic game installation. You can do this in the Xbox app or in the Windows Store. In the Xbox app, open settings and go to "Games." Then, uncheck the “Install games automatically” box. In the Windows Store, open Settings and go to "Updates & Downloads." Then, uncheck the “Automatically install games I purchase or add to my library” box.

Delete secondary user accounts from your computer. If you have secondary user accounts on your computer, one of them may be set to install games automatically. You can delete secondary user accounts that you don't need. To do this, log in to your computer with an administrator account and open the Control Panel. Then, select "User Accounts" > "Manage User Accounts." Click the user account you want to delete, and then click "Delete Account."

Uninstall the Xbox app or Windows Store. If the steps above don't work, you can try uninstalling the Xbox app or Windows Store. To uninstall the Xbox app, open Control Panel and select "Programs and Features." Next, click "Xbox" and then "Uninstall." To uninstall Windows Store, open Control Panel and select "Programs and Features." Next, click "Microsoft Store" and then "Uninstall."

Restore your computer to factory settings. If you have tried all the other steps and the problem persists, you can restore your computer to factory settings. This will erase all the data on your computer, so be sure to back up your data before doing this. To restore your computer to factory settings, log into your computer with an administrator account and open Control Panel. Then, select "System" > "Recovery" > "Restart now". Then select “Troubleshoot” > “Advanced” > “Restore to factory settings”.

If you have tried all of these steps and the problem persists, there may be a problem with your computer. In this case, you will need to contact Microsoft support. You can do it through the website.

https://support.xbox.com/contact-us/

I hope this information is helpful to you.

Sincerely,
Oskayra.

Hi there,

I've done this and now nothing is working, it keeps prompting me to install gaming services when it is installed. I've tried reinstalling it via powershell but that doesn't work. I'm starting to feel like i wasted my gamepass.

I have done as of two days ago, still heard nothing back. I installed on my laptop for shits and giggles and the prompt went through but I cant run the game on my laptop cause its horrible and old.

Not sure why this pc even after fresh install and deleting of shit still persists.

I guess a reinstall of windows will fix it? but that's asking TON for one game.

terrible system for this launch.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Radiant, on your new laptop, install the Game Pass App as well as the Companion App, and log in with the same account that has the subscription, the only one but you will have to reinstall the games through the App on the new laptop.

Hi !

I have followed your instructions to the letter, but unfortunately the problem persists.

I got an update from Gaming Services, and since then when I want to install a game from GamePass PC or Windows Store, the download stalls at 0% with the Visual C++ 2015 UWP Desktop Runtime Package telling me if be installed on each installation attempt.

I also reinstalled the Xbox application, deleted the Gaming Service and reinstalled it, unchecked the ipv6 of my network... all without success. I've already reinstall Visual C++ 2015, without success too .

I've never had a problem in over 4 years of Gamepass.

My Windows 11 is up to date. Can you help me ?

Best Regards.

Nicolas.