Gamepass game being stuck on sync

Hi Seth Garritt,

Indeed, an app update could fix this stuck issue. We're glad that we were able to help you resolve your concern.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

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Kind regards,

Hello,

I have fixed the issue it was due to a software updating not having been installed. Thanks for the recommendation to check that!

Hello Seth Garritt,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch an Xbox Game Pass game - No Man's Sky and the game got stuck on syncing. Let us check on this together so you will get back to gaming.

Stuck on syncing while the game launches could be related to the incompatibility of the apps or system, playing offline, update needed to be installed and there may be software that limits the game to be launched. To have a better understanding, we would like to further isolate your concern.

1. Are all Xbox Game Pass games get stuck while launching?
   
2. Is your Xbox app set to offline gaming? Please check through Microsoft Store, go to settings and disable Offline permissions/
   
3. Please post a screenshot of the issue.
   
4. May we ask of the version of your Windows device? Please try WINVER into the Windows search bar and hit enter.
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Under launching problems: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Xbox Forum Moderator

Microsoft Community

There was an alert out for not being able to sign in, syncing your game with the cloud etc.

Should be fixed now.

I just tried to go into minecraft, its still the same thing. Stuck at the syncing user data screen. I dont know if my game has something on it thats making it not work, but nothing is helping this.

Cant even play offline game on XB1. As game syncs with XB1 LIVE server to sync up games saves or what not. All game are stuck at Syncing or Loading screen!