Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

Discus and support Gamepass Family and friends. Wife randomly removed from sharing, can not invite her? in XBoX Accessibility to solve the problem; I have a active Gamepass Family and friends subscription. My wife was on the subscription untill Sunday when she was randomly removed. We did not... Discussion in 'XBoX Accessibility' started by Frederik Rudolf Du Toit, Jul 26, 2023.

  1. Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?


    I have a active Gamepass Family and friends subscription. My wife was on the subscription untill Sunday when she was randomly removed. We did not change anything to the subscription or remove her. Now there is no option to invite her back? Been trying to get help on the issue since Sunday, why is there no more option to actually contact someone from Microsoft?

    :)
     
    Frederik Rudolf Du Toit, Jul 26, 2023
    #1
  2. SwordofWhedon Win User

    Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

    none of us have any ability to look at your account or to fix anything, for that you would have to open up a ticket was support of https://support.xbox.com

    The most likely answer to your question is that the program is ending and that's why she's been removed, potentially prematurely. I suggest you open up a ticket was Support who can give you a more definitive answer
  3. SwordofWhedon Win User

    Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

  4. RainingRoses Win User

    Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

    Hi Frederik,

    You can contact support directly here: https://support.xbox.com/contact-us - you just may need to adjust your category/topic to speak with someone. Try ‘I can’t redeem a code’ or ‘I don’t recognise a charge’ under ‘Subscriptions & billing’, then select live chat or request a call back.

    You can also DM the team on Twitter @XboxSupport or @MicrosoftHelps

    Hope this helps.
  5. ngocphi Win User

    Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

    You have to wait till the offical public release

    As mentioned the beta is shutting down

    And they are tweaking the plans to the mass market
  6. Frederik Rudolf Du T Win User

    Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

    Respectfully, I understand all this but, I only have this subscription for me and her. She was also to recieve an offer at the end of the day for some free months from our understanding. Now Microsoft removed her at random. I was still billed the full amount for the subscription a week ago, meaning it still active and being payed for by me for this coming month. But I am not recieving the product I payed for. All due respect, not wanting to debate this with people trying to help but, where I'm from that is called fraud. This is unacceptable. The fact that I can not argue this simple case with someone from Microsoft is unacceptable.

    Simple case of "Sorry Sir, we see her account was active till the weekend and something happened, let us fix it quick" was all I needed.
Thema:

Gamepass Family and friends. Wife randomly removed from sharing, can not invite her?

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