Game won't install, can't pause or cancel, and many other issues with Xbox app and...

Hello Woodsy12LA,

Welcome to Microsoft Community.

According to what you have said, even after trying every possible troubleshooting measure to fix the problem, you are still unable to download Stardew Valley. System file corruption, an excessive number of background processes, or, as you indicated, a problem with the gaming services might all be the root of this problem.

Please let me know if these extra troubleshooting procedures will help in our attempt to resolve the problem.

Reset your network connection by following the troubleshooting steps found on the link below:

Fix Wi-Fi connection issues in Windows - Microsoft Support

Run the system file checker tool to fix corrupted or missing system files.

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Run your PC on clean boot to make sure that there are no other apps running on the background.

How to perform a clean boot in Windows - Microsoft Support

Other tip is to make sure to disable startup programs.

Open task manager, go to the startup tab, disable startup applications.

If you are running third party software for performance enhancements, antimalware or antivirus. Disable them.

Once you have perform all of the steps, we can now perform the troubleshooting steps below to fix Xbox App for PC.

Restart your deviceAs basic as this is, a simple restart can set many things right.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Update your Windows and device driversFor the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Having trouble installing EA Play games from the Xbox app for Windows?Try closing both the Xbox app and the EA app, and then relaunch the Xbox app.

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support

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Thank you for understanding.

Hello Woodsy12LA,

Thanks for letting me know my prior solution didn’t fix the issue.

I do have some further strategies to try:

-Giving you PC a fresh start, Please note that if this is the only game that you having issues installing, it would be more beneficial that we reach out with the game developer first.

-But if all of the games that you tried to install is having issues then proceed with the Fresh start.

(Note that fresh start will remove apps installed and settings, I suggest for you to back up all important files before proceeding) Backup and Restore in Windows - Microsoft Support

Please see the guide here: Give your PC a Fresh Start - Microsoft Support

G'day Bangem! That's a bit of a strange issue. What happens when you try to cancel the installation? When you highlight the game in My Games and Apps and press the Menu button, there should be options to Pause or Cancel the download/install. Are you hit
with an error? Do those options not appear?

this has still not resolved my issue. I followed your steps and the download still says 0b/s. It still can't be paused or cancelled and I can't launch any games through the xbox app because of it. Is there anything else I could do to try and solve my issue?