Game will not update even though disk is in tray

I’ll give it a try will let you know!

Thank u!!

Hello there @jakedsnake08, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

The next step would be to check your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello.

I am using a wired connection which is attached to a dlink router and that is attached to a virgin modem. I have also noticed that even though I have brand new games in immaculate condition that I have to open and close the disk tray for it to recognise
that there is a disk in the tray. Bit rubbish really.

I would delete the digital version and play the version from the disk...which may require an install again. Once I installed the characters from the disk they were still locked when I started the game and found out it was starting the digital version and
not the retail disk (even though I chose the disk tray option to open the game). Hope this helped.

You have to have the disk in the tray even after installing the disk.