Game will not complete download

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today PerryComeau

Please try this:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and try again

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If that doesn't work proceed doing this:

Right-click the Windows Start button in the lower-left corner of the main screen, and then select Windows PowerShell (open as Admin).

In the Administrator: Windows PowerShell screen, type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

In the same window, type the following commands and press Enter:

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

Restart your device.

Start the Xbox application. You should see a blue banner with the following message: "This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

Once installation ends, try again

I'll be waiting for your response

Sorry to hear it. Is it possible that the game was purchased from a different gamertag? If so then you would need to access the Download History from that tag. You can double check past purchases from commerce.microsoft.com

As for the disappearing game is it also possible that a friend or someone who lives in your house deleted the game from the hard drive?

Hi Isaak Miller





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Xbox wherein you would like to get some help with your current problem. As you were unable to complete or your games refused to be downloaded on your Xbox one console.



We understand, how important it is for you to download games on your Xbox one console. That is why we will do our very best to provide you with the best possible options that you can try.

Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:



• When did this issue occurred?

• What initial troubleshooting steps have you already tried so far?

• Have you already tried the troubleshooting steps provided from this support article link: Troubleshoot game or app installation problems on your Xbox console | Xbox Support?

• If possible, kindly please provide a screenshot/screen recording of the problem. In order for us to further investigate about this matter.





In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

Hello



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.





Sincerely

Khou Sun

Microsoft Community Moderator

download game without update if you complete download and install game, download update.