Game vanished from ready to install

Hey guys, so I was trying to play fallout new Vegas last night and I kept getting this error message saying "check back in a while" I kept on getting the same message on all of my 360 games installed on my Xbox so I thought the quick fix was to uninstall
the reinstall new Vegas problem is that as soon as I uninstalled it vanished from my ready to install category I looked it up at the Microsoft store and it was like I never purchased it no install option it just said see price. Any help would be appreciated

:)

 

Ready to install section vanished

Hi... When i scroll across to right of my games amd apps.. The ready to install section has disappeared .... And i know i have stuff waiting to install. Including stuff ive installed before amd deleted... Whats up with that and how do i fix it?

 

Ready to install section vanished

Go to my games/apps, then holding both the left and right triggers down you simply press the x button on the controller and all the games will re-appear.

 

I know the were having issues with previously purchased content for the past day or so but they sent out a Tweet that everything was fixed. Maybe it’s not.

Have you tried shutting down, signing out and leaving the system unplugged for ten minutes before turning it back on and signing back in? Maybe it just needs to resync with XBL since they did the fix.

 

Hello Paul!

We understand that there is an issue appearing when attempting to play Fallout New Vegas on your Xbox One console.

It would be best to ensure that you are signed into the account with the original purchase of each title, we suggest to
View Order History and confirm the entitlement to these licenses.

Once this confirmation is set, attempt to follow our My Xbox One game won’t start or freezes during gameplay article,
which supplies troubleshooting around the exact situation of not having the ability to launch titles, and if this comes to no avail, attempt a
Soft Factory Reset but be sure to select:

Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or
apps. This will save you from downloading or reinstalling the large game files.

Remember that this will remove profiles, so be sure to have all information to be able to sign back into each/any account, as well as have a backup network connection in case there is any trouble when setting up the network portion of the console startup.

Give these steps a shot and let us know if any of these work.

Best wishes!

 

I tried it nothing sadly it's still gone

 

I tried the reset and it's still not in my ready to install

 

Hey Paul thanks for the reply and for the patience.

Since this seems to be a licensing issue we suggest
Requesting a Callback from one of our Xbox Support Specialists so we can do a deeper investigation on the issue at hand so we can get it squared away and get back to what we enjoy which is gaming!! Give it a shot and keep us posted to see if we can further
assist with any other issue or inquiry!!

 

Hey there Paul!

Thanks for reaching out! I'm sorry to hear about the issue occurring when you attempt to play Fallout New Vegas on your Xbox One console.

XBF Javier mentioned "It would be best to ensure that you are signed into the account with the original purchase of each title, we suggest to
View Order History and confirm the entitlement to these licenses."

• Were you able to confirm that the transaction is on the account by clicking on the link?
• How did you acquire this content? Purchase or Game subscription?

Let us know.

 

Contact support if nothing else works for you