Game update wasn't starting, so I restarted my Xbox One, game is deleted afterwards

Discus and support Game update wasn't starting, so I restarted my Xbox One, game is deleted afterwards in XBoX Games and Apps to solve the problem; Well as the title described, I had a game update (for Red Dead Redemption 2) on the 11th of December, but it wouldn't start downloading. I restarted... Discussion in 'XBoX Games and Apps' started by iiJaydee, Dec 15, 2018.

  1. iiJaydee
    iiJaydee Guest

    Game update wasn't starting, so I restarted my Xbox One, game is deleted afterwards


    Well as the title described, I had a game update (for Red Dead Redemption 2) on the 11th of December, but it wouldn't start downloading.

    I restarted my Xbox One and came to the conclusion that the whole game was deleted... This is kind of frustrating as RDR2 is 90GB to download, and while my internet is fast, it still takes around 3 hours to download and install.

    Is there some way to make sure this doesn't happen in the future?

    :)
     
    iiJaydee, Dec 15, 2018
    #1
  2. Puppy Fujo Win User

    Game update wasn't starting, so I restarted my Xbox One, game is deleted afterwards

    Some games instead of just changing and adding to the original game install the entire updated game. I do not know if this is the case with your particular game but based on the behaviour you describe it is probably the case. There is no way to know before
    you start the update either unfortunaly as thr size of the update doesn't show until after the update has begun. This is up to the developer as to how they want to apply the update. If the update is big enough or changes key parts of the game sometimes this
    is the best way to prevent further problems.
  3. XBF Nestor S Win User

    Game update wasn't starting, so I restarted my Xbox One, game is deleted afterwards

    Hey Jaydee thanks for taking the time to bring this issue to us!

    We suggest, if it hasn't already been done, to clear the Game Cache since the corrupted file could be left on the console even after the content is deleted.

    How to clear Game Cache on the Xbox One:

    Settings

    System

    Storage

    Clear Local Saved Games

    Yes and Restart

    IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

    Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!
  4. [EX] Win User

    How do I uninstall older COD’s?

    Hi,

    have you tried it offline ?

    Go offline in the settings. Then press the Start button on the game tile -> manage game.

    There you should be able to delete the "add-ons".

    Restart the console afterwards.
  5. Adrifing Win User

    Achievements not unlocking

    try a power cycle on the console -- and delete and re install the game.

    both together started my achievements unlocking.

    whether it was a faulty patch or similar they all started updating again afterwards
  6. Holbycity101 Win User

    Xbox on Windows 10 - your network settings are blocking party chat 0x807A1011

    i wasn't able to restart my modem/router, and i tried restarting my network connection but afterwards it still said the same thing
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Game update wasn't starting, so I restarted my Xbox One, game is deleted afterwards

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