Game update stuck on xbox app windows 11

Mattia_ireb · Sep 5, 2023

Hi, the xbox app was downloading a game update for sea of thieves while other games were on the queue to be downloaded, and then a power outage happened. When i restarted my PC and the xbox app, it restarted downloading, but instead of resuming the sea of thieves update, it started downloading another game, from that point i was unable to restart the download of the sea of thieves update, even when the downloading queue was empty (eccept for said update of course), i even tried to delete the update (which would also delete the installed game but it wouldn't have been a problem), but it just won't let me do that, everything i click does nothing.I've already tried restarting my pc multiple time, i tried repairing and restoring both gaming service and xbox app, i even tried uninstalling ad installing again the gaiming service but nothing has worked so far.
I also included a screenshot of the situation.

:)

Sun Khou

Hi Mattia_ireb

Greetings!

Thank you for posting in Microsoft Community.

Upon reading the description you have posted, it seems that you have an issue with Xbox wherein using the Xbox app on Windows 11 you are unable to successfully update your Sea of Thieves game as it gets stuck.

We understand that you are quite frustrated about this matter as you are currently unable to play the Sea Of Thieves game due to it being stuck in the update process. That is why we will do our best to provide you with all the possible troubleshooting steps that you can try.

Let’s work together in finding the best solution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• When did this issue occurred?

• Does the issue also occur when you try to update other games on your Xbox app?

• Have you already tried to use the Verify and Repair game files option on your Xbox app to repair the specific game that you want to update and play. And checked if it has the same behavior?

In the meantime, we would like you to try to verify and repair the specific game file of your game. Just like the steps provided down below:

To verify game files on Xbox App, you need to:

1. Open the Microsoft Xbox App or Xbox App for Windows.

2. Select the game title you would like to verify and repair.

3. Select the Manage button.

4. Select Files.

5. Select Verify and Repair.

6. After Verifying and repairing the game try to check if the issue still persists.

Let me know if this helps,

Sincerely

Khou Sun

Microsoft Community Moderator

Sun Khou

Hello

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Sincerely

Khou Sun

Microsoft Community Moderator

kriish_is_here

i am using window 11 and there was xbox services update but its stuck so any help? (only xbox services is stuck)

DaleCh

Having the same problem as hungryfatbear, app starts to load, stuck at a green screen. Its the 11. version and this only started after the latest windows 10 update.

Alessandro Pitzalis

I am stuck when i try to open the app. It starts updating and even if i waited 20/30 minutes the bar is stucked to 0%. I tried mano times, i try to reinstall, to reinstall the store, to update windows 11 etc etc. But nothing works. I can install the app every time but every time it stay at 0% updating after i launch it

Game update stuck on xbox app windows 11