Game streaming lags on Samsung Smart TV

Unfortunately Valentim I don't know what's going on with your xcloud, I suggest you contact support to see what's going on. Please enter this link where you can contact support, the option is in green on the right, written contact us.

https://support.xbox.com/contact-us/

Hello Ezequiel,
Thank you for your response!
I checked the status and everything's green. Next I just started up Forza Horizon 5 in the browser on my PC and I had a laggy audio here as well sadly.

I quickly did a net speed test and both my upload and download speeds are above 300 mbps.

Hello Valentim how are you?
My name is Ezequiel I'm an Independent Consultant. There is currently no instability on Xbox systems, I suggest you click on this link to see if there is any stability in your country.

https://support.xbox.com/xbox-live-status

If you are not experiencing any instability in the Xbox system, I ask that you try to play in the cloud using another device to see if the crashes still occur on other devices, remembering that you can play in the cloud in browsers, pc, cell phone and on consoles.

Hi Paulsmifh259, my name is Oskayra and I would be happy to help.

You could try to solve the problem by following these suggestions:

1. Try an Ethernet cable. If possible, connect your Samsung TV to your router with an Ethernet cable. This will provide a more stable and reliable connection than Wi-Fi.

2. Close other applications and programs. If you have other apps or programs open on your Samsung TV, they may be consuming bandwidth and system resources, which can cause lags in games. Close all applications and programs that you are not using before playing.

3. Reduce the game resolution. If your Samsung TV has a 4K resolution, try reducing it to 1080p or even 720p. This will reduce the amount of data the cloud gaming service has to transmit, which can improve performance.

4. Turn off power saving features. The power saving features on your Samsung TV may reduce the speed of your Wi-Fi connection. Disable these features to improve game performance.

5. Place your Samsung TV near your router. The distance between your Samsung TV and your router can affect the quality of the Wi-Fi signal. Place your Samsung TV as close as possible to your router for the best gaming experience.

If none of this worked for you and you want to cancel your subscription, you can click on the following link that will tell you step by step how.

https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

Through the following link that I will provide you you will be able to see more detailed information regarding the solutions that I gave you in case you want to be sure that my information is correct, keep in mind that I specified the information to help you in a more personalized way with your problem.

https://www.samsung.com/support/tv-audio-video/how-to-use-game-on-your-samsung-smart-tv/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I really hope your problem was solved with my help, have a nice day. Oskayra

The wired or wireless connection is handled through your router, not the Samsung Smart TV. Samsung Smart TV has nothing to do with Xbox One. Connect the Xbox One directly to your wireless or wired router, not your Samsung Smart TV.